I needed a new tire for my Roush F 150 Tim had the tire the next day and at a great price. He kept me informed and accommodated my schedule. Tire was installed, spare secured back in place and truck washed all in just over an hour great job by the whole team.
3/20/2020
Manuel M. VERIFIED CUSTOMER
Service tech RAUL was awesome great customer service
3/20/2020
Pedro A. VERIFIED CUSTOMER
I was in and out very quickly.
3/19/2020
Daren N. VERIFIED CUSTOMER
Pablo has been professional throughout the whole process, I can be over demanding but he has always managed to meet and exceed expectations. He is a valuable member of your team and look forward to working with him for years to come.
3/19/2020
Cesar T. VERIFIED CUSTOMER
My service advisor Raul is always doing a great job for my vehicles
3/19/2020
Anthony S. VERIFIED CUSTOMER
As usual JC from service DPT handled my Raptor with care I will never go anywhere else to service my truck he is a great value I’m also in the service Business and I do appreciate all the attention and care that goes into what everyone does at the dealer so thank you again. and I look forward up the next visit I’m looking to do a upgrade to my Raptor -lifting - just waiting for the wright time
Thank you.
3/19/2020
Jeffrey B. VERIFIED CUSTOMER
Excellent service this morning, your service crew made my day!
3/19/2020
Fernando B. VERIFIED CUSTOMER
Raul is very professional and is trusted by our family to take care of our Ford vehicles.
3/18/2020
Miguel R. VERIFIED CUSTOMER
Ismael Rodriguez did a great job while my car was getting service. He does a great job at what he does.
3/18/2020
**** C. VERIFIED CUSTOMER
Always good service. This was in record time. In and out in just under an hour.
3/18/2020
Rosenda F. VERIFIED CUSTOMER
Loving Pablo’s customer service. Very well mannered young man. I would live for him to receive a great job award. Thank you for your service.
3/18/2020
David B. VERIFIED CUSTOMER
They kept me informed throughout the process
3/18/2020
Tyler M. VERIFIED CUSTOMER
Pablo was very friendly and polite. He accidentally charged me $100 instead of the $63 it cost for my service, so I had to return the next day to refund the overcharged balance. But accidents happen! Other than this, it was an excellent experience.
3/18/2020
Richard D. VERIFIED CUSTOMER
Raul has always been great ????
3/18/2020
Geoffrey B. VERIFIED CUSTOMER
Annette was awesome. She provided over and beyond outstanding customer service working with me as my Ford Fusion was having problems. Employees like her are what set Ken Grody Ford a part from other Ford dealerships.
3/18/2020
Adelina A. VERIFIED CUSTOMER
I’ve always had excellent service at Ken Grody, Miguel Pacheco is an additional plus to your customer service team.
Thank you’
3/17/2020
Lisa H. VERIFIED CUSTOMER
Tim P. Is a very kind and awesome representative of Ken Grody. We have ALWAYS received great service from him. I would definitely recommend him to my friends and family.
3/17/2020
Beatriz T. VERIFIED CUSTOMER
Raul made all arrangements to have my Vehicle done faster than we expected!