Ken Grody Ford Auto Repair Service

Raul was very professional and always provides excellent service.

John is one of the best guys I ever meet really friendly

Tim is a truly a professional service writer/technician that goes beyond established standards to ensure customers receive outstanding service for their vehicles. I totally rely on Tim for service needs for my vehicles.

Mario was awesome and on top of updates for my service.

I am completely satisfied!

Thank you for honoring your word and completing the oil change service.

Great job by Tim as always

Annette is very thorough and professional.

The service rep Chris Lee was arrogant lacked empathy. I have done 4 + repairs of over $2000 for a 2019 leased vehicle. Including replacing breaks at 20,000 miles this explorer is a lemon I will pursue my rights. The service rep repeated to me why did I have the battery replaced without bringing to dealership, 5 times in a 3 minute conversation. I called him back to express my frustration he non empathetic like said hmm I understand your opinion???? He needs training I plan to Yelp this so other woman clients are not treated poorly. At that service department they can’t get out of chairs too many of them they point you where to go and act like you are second class to their staff. Starts with service manager , he also could not get out of the chair acted like I was emotional for being frustrated with my treatment by Lee. I was going to buy a bronco that day my lease is up. I would prefer to travel two hours away then give this dealership my business. This was my second lease. This leadership needs training on how to treat repeat clients and woman in general. It always starts from the top. I am a Director in customer service for over 30 years , if I got a bad review ( I don’t) because I take steps to hear my clients expectations. I know it would start with a manager that does not take the client perception as a gauge of what occurred. Shame on you

Thank you Raul for your staff from beginning to end on how professional and proficient everyone was. Extremely happy with the complete experience as you have sold me on being a repeat customer. Thank you again.

Excellent service with excellent maintenance!

Annette provided me her professional customer service on 3/19/22. I am very satisfied with her customer care performance.

Great job!

Great service, will keep coming.

Very satisfied

Ismael was awesome! Thanks much! Diana

Excelente Service 5 starts for Raul Rodriguez

Raul gave us the 5 star treatment

Raul had great Customer Service, nice friendly and made sure I was happy with my service

Good work at a reasonable timeframe