As mentioned on my previous experience with Dustin, it’s with pleasure that I commend Dustin with my recent car issue. Dustin demonstrates a great deal of patience and insight with my car problems. Dustin always have an outstretched hand to help me and ensured I had transportation until they diagnosed the problem. This shows there is great leadership in the “Top Echelon” of Villa Ford with employees like Dustin.
Thanks again Dustin,
Sincerely,
Constance L
1/22/2019
Laura A. VERIFIED CUSTOMER
Friendly service from everyone that assisted me while at Villa Ford. The time frame that was given to me was perfect the service was actually finished earlier and my car was washed (Major Plus)!
1/21/2019
Mr Nickalaus. VERIFIED CUSTOMER
I brought my truck in for routine maintenance and come to find out it had a few recalls on it. Dustin made sure we got the most important one handled and then scheduled another appointment for the others. My truck took a little longer than expected but he made sure to let me know the status of how it was going. That made waiting a little easier knowing I was kept in the loop.
1/21/2019
Scott B. VERIFIED CUSTOMER
Erick was very helpful with getting my car in for the recall conveniently. Great customer service
1/21/2019
Omar R. VERIFIED CUSTOMER
Glen my man always Guving great customer service and always ask for him when I take my car for service.
1/21/2019
Valerie D. VERIFIED CUSTOMER
It was not Valerie who brought the car into the shop. I provided my telephone number, my email contact and details to the casher and Robert
My Original inquiry was with Dustin through email and telephne contact which got poor follow up and and lack of interest in our car recall.
Your dealership repaired both the airbags at different times and yet I was told by Robert that there would be a $160 charge to diagnosis why the airbag light stays lite on the dash. I find that most disturbing since you are repaired the airbags.
I did not have you repair out of pricinciple.
I and my wife are not completely satisfied.
Regards
Norman Dole ****-****-xxxx cell,
1/20/2019
Alfonso L. VERIFIED CUSTOMER
The work I had done was quick and efficient. Thank you so much and I was very happy for for the service department to be open so early on a Saturday. Thanks again for your quick service.
1/20/2019
Traci I. VERIFIED CUSTOMER
Robert was very helpful today!! He let me know what to expect with my service and kept me informed throughout the day. He also helped me find some cost saving coupons that were available to me through the dealership as well. It was a higher than expected maintenance cost today and every little bit saved helped. Robert also let me know what services could be needed next for me so I can start planning ahead to save up money to get those services done when needed. That was extremely helpful to me!!
1/20/2019
Roxana Z. VERIFIED CUSTOMER
I left my car for a simple oil change service and i was not notified when the service was done after i called around 4 P.M. when the service started at 8 A.M., it is not not possible that the service took to long. Please do not contact me
1/20/2019
Dean S. VERIFIED CUSTOMER
Erick was great to work with. He seceduled an early appointment for me and personally drove my truck to the service bay so they could start on it first thing so I did not have to wait long. Good job.
1/19/2019
Diana P. VERIFIED CUSTOMER
Dustin was very attentive and prompt in ensuring I was taken care of when I came in to get an oil change. I was given updates on when the car was ready. It’s sleays s pleasure going to the service department.
1/19/2019
Sammy S. VERIFIED CUSTOMER
Great customer service!
1/19/2019
Julie E. VERIFIED CUSTOMER
Nobody seems to care when you walk in. I used to get better service before the remodel/Change. It’s almost like employees are irritated with you when you’re there. I was helped but people there didn’t seem very friendly.
1/19/2019
Ruth R. VERIFIED CUSTOMER
Appreciate timely service
1/18/2019
Jr James. VERIFIED CUSTOMER
Everything was smooth and convenient
1/18/2019
David B. VERIFIED CUSTOMER
The staff is always friendly, knowledgeable and engaging.
The service is always prompt, complete, and exemplary.
Keep up the terrific work!
DCB
1/17/2019
Matthew W. VERIFIED CUSTOMER
I brought my car in on Saturday, January 5th, because it was leaking oil. It only had approx. 125 miles, as I had only had it since December 28th. The problem was diagnosed as being a turbo line, so a new one was ordered. However, I didn't get my car back until the 15th. I know that complications arise, even in new cars, but was frustrated that I had to wait so long for it to be repaired. Also, I had minimal communication from Erick Gonzalez. He was very kind when he did talk to me, and gave me a discount on the oil change I requested. However, I don't understand why the car took so long to repair, and would have at least liked an apology for how long I had to wait.