David Wilson's Villa Ford Auto Repair Service Center

Matt was great! This was our first time at Villa, after being treated poorly at another dealer. We will now only come to Villa for all our vehicles and future vehicles. Thank you Matt!

Except for 1 person your staff was very unprofessional. Your service manager wouldn't even talk to me.

10/10

To whom it may concern, So back in November, I called and made an appointment to bring in my 2014 Ford Escape for yet another recall. I gave the information about what the recall was for, etc. when I show up an extremely rude blonde lady tells me "I better be aware my car is going to be here for 4-5 days" which was not at all what I was told. When I let her know that she says someone gave you the wrong information and walks me inside. She then lets me know Dustin was who I was supposed to meet with. He then apologizes for scheduling the wrong recall and informs me that the department for what I need the recall on is backed up 2 weeks at least. I knew I would be busy with the holidays so I scheduled my appointment for January 7. I called a week before and then a few days before and then no response. Finally, my dad calls and they tell him there was no appointment. They ended up agreeing to schedule me at 7 am on the 7th since this is when the appointment was supposed to be. I bring my car in and immediately see the rude blonde and Dustin and have a bad feeling. When I realize he is in charge of my car I looked at my dad and said this is not going to go well. We let him know I am now here for two recalls and would also like the front left light replaced as it is out. Dustin called to discuss pricing and when my dad heard the cost of the light would be $400 he questioned it but still said we would proceed as we needed to get my blinker fixed. I called on Thursday to check the status of the car since we were told it would most likely be done Wednesday or Thursday. I was told your car is done! You can pick it up between 12:30-1 it just needs to go through the wash so we'll call once that's done. I call back around 2 and no one answers. My dad then called and was told oh actually it will be done Friday. At this point we're beyond frustrated because we're getting different information and have not been able to get a hold of Dustin. On Friday my dad calls, and is told your car won't be done until Monday.. this means we had to pay an extra 3 days for a rental car even though the car should have been done days prior. (oh yeah, even for recalls they don't provide a rental...). We go to pick up the car today and when we arrive I tell Dustin it doesn't seem right we couldn't get in contact with him all week and that we were told different information about when my car would be ready and I even left work early on Thursday because of this. I also added it doesn't seem very fair we're paying for a rental due to a recall (whatever I can get past that part) but also pay 3 days longer than we should have. His only response was "well someone just told you the wrong thing not sure who it was". My dad was clearly over it and just said well you fixed the light on the car at least right ? Dustin then said "I thought we weren't doing that...". Not once did we EVER say not to do that. Aside from the recall it was the whole reason for bringing my car in. The customer service here is the worst I have ever seen. My phone number is ****-****-xxxx. Thank you, Bridget Hards Sent from my iPhone

Glenn is very polite and efficient way.

I was treated very nice and informed at all times. Car ran great.I love the service department.

Matt was great very helpful. Baron on the other hand not so much. My experience with villa ford has guaranteed that I will never buy a vehicle there.

Terrible customer service. Kept vehicle for four days without complete service of issue. Never offered a loaner vehicle for customer convenience. When trying to pick up vehicle (initially) inside panel of vehicle left exposed with tools still inside laying on floor board. Promised vehicle would be ready for pick up on Saturday and not followed through. Come Monday 14th it will be 6 days without my vehicle and it went in to replace a head light.

Glen was communicative and made sure I knew exactly what was going on. He was friendly and prompt ????????

Good job.

I have purchased over 30 vehicles from villa ford and it’s the best dealership ever

Robert was excellent. I really like the service I get at villa ford

Excellent service thank you!

Good service as always will return

Glen did an outstanding job.

Janie is the best service advisor I've ever had at Villa Ford

He was very nice, polite and helpful.

There was no loaner so I got referred to enterprise for a dealer cost. Dealer cost was 35$ a day, I was advised it would take 2 days but it took three. I presumed a loaner would have been provided, like the last time. I guess service is subject to change. Otherwise everything is good.

After, not having the part to get the job done on Monday my original date for the replacement airbag: Dustin had the part overnighted and Wednesday the Airbag was replaced.

Janey is the most helpful, professional, friendly and sincere person I can ever recall meeting. She is truly an asset to your dealership! By the time I left yesterday, I was actually happy that my car battery had died as it brought me into VillaFord. I'm a very happy, satisfied customer.