I appreciate the one-on-one care Glen gave us at the service desk.
6/16/2019
Jon B. VERIFIED CUSTOMER
Thanks
6/16/2019
Martina N. VERIFIED CUSTOMER
Good service
6/15/2019
Steven B. VERIFIED CUSTOMER
Jane was a delight to work with.
THANK YOU for the help!
6/15/2019
Maxwell R. VERIFIED CUSTOMER
Very friendly professional and fast service thanks that’s why I take my truck there
6/15/2019
Cynthia V. VERIFIED CUSTOMER
Glen is a super nice guy and has an excellent way with his customers.
6/15/2019
Rosendo M. VERIFIED CUSTOMER
Buen servicio
6/13/2019
Patricia B. VERIFIED CUSTOMER
The only thing I have to say is when I picked up my car the interior smelled like cat urine. I never have any cats in my car so I don’t know where that order came from but I sprayed my car with Lysol and put in some air fresheners and it does seem to be better. My car was kept overnight it forward and hopefully they didn’t leave any windows open for a stray cat would’ve jumped inside.
6/13/2019
Louisa P. VERIFIED CUSTOMER
Jane is very helpful and she treat you like a family member
6/13/2019
Judy P. VERIFIED CUSTOMER
Your service dept is excellent and never had an issue with any of your service personal or mechanical
6/13/2019
Christina B. VERIFIED CUSTOMER
Glenn was fantastic. Got me out really quickly. Did not second guess me when I told him what was going on with my car like other dealerships have. Amazing service. Thank you for taking such good care of our car and by extention, our family.
6/13/2019
Heather C. VERIFIED CUSTOMER
Robert is an excellent service writer. Are you fission and takes care of everything.
6/13/2019
Sal P. VERIFIED CUSTOMER
I’ve never brought my truck to anyone else for repair except Villa Ford. I brought my truck in about a month ago for an oil change. It was recommend I do a coolant/radiator service so I did. In the days following I smelled burnt coolant after a drive and the engine seemed hot from the grill area. I looked at the reservoir tank and the fluid seemed dirty considering it was just flushed. I brought it in today and was told the tank had a leak. The quote was $950. Does that seem reasonable? Quite a coincidence I suddenly need a new tank after you JUST flushed the system. Part of the $950 quote included flushing the system. Didn’t you just flush it? I’m not happy at all and it’s going to be difficult for me to take the truck there again. I think a refund for the “coolant flush” is in order. My contact number is ****-****-xxxx. -Sal P
6/12/2019
Christopher A. VERIFIED CUSTOMER
I just have one question. Why was I charged for a full bottle of DEF fluid when the gages read 85% full. I didn’t receive the remaining fluid.
6/11/2019
Jeff L. VERIFIED CUSTOMER
She continued to keep me informed on what was happening to my truck, I had complete trust in her. Thank you
6/11/2019
Isaac K. VERIFIED CUSTOMER
As per usual, Jane and the team and Bob Wilson's Villa Gord show outstanding consumer practices and strong commitment to customer satisfaction. They are prompt with follow ups and reports. Dedicated to making sure you get the most out of the warranty and repairs.
6/10/2019
Cheryl D. VERIFIED CUSTOMER
Thank you for the professional and personal care. It is truly appreciated.
6/10/2019
Roger K. VERIFIED CUSTOMER
Carlos was great!
6/9/2019
Roberto A. VERIFIED CUSTOMER
The only thing. When I picked up the car. Nobody was behind the counter at the cashiers desk. I waited a good 15-20 minutes. I think the person was on break but nobody was covering while she was gone. Anyways. No big deal. Everything else was great!
6/9/2019
Salvatore F. VERIFIED CUSTOMER
Robert was patient with me and all my questions regarding my vehicle. I really appreciated his great service!