Mr Victor was 10-Outstanding, I know the importance of CSI as I’ve been in This Car business for 18 yrs as GSM, Finance, Finance Director (Ford 12yrs) I have been in your Service drive a number off times, Twice under the “Wilson” name and was not happy last time either... Not Again.
During these hard times for EVERYONE it is especially difficult... I know and realize the front end (Sales / F&I) are hurting or almost non-existent but to try and make it up in “Fixed Opps” is ****... My 2019 Raptor has a cracked tail-light that shorted a module.. SIMPLE, Again I’m in OUR business so stop the excuses.... I was charged $500 Diag, Total BILL $2600.... A goddamn taillight guys !!!!
It’s Mathematically Impossible unless your “Flagtime” is $600 and you Don’t include Diagnostic... This is total Price Gouge... This wasn’t “Heavy Line” probably had an oil Tech POP it in.... Either way I think you people on Top are Complete Assholes and will NEVER enter that place again.... Thanks for taking care off your locals.. There’s 100 people with Ford in my neighborhood... Look It Up
You had my truck for only a few hours, I asked for Tire Rotation and Oil Change, Didn’t happen, Truck was dirty, Said they didn’t have time.... For $2600 Someone better figure out the TIME....I know this will go NOWHERE, You have lost another, So with that in mind.... Screw Your
Victor, To You, Thanks for your rapid work, You Personally were Great....
4/16/2020
Ed R. VERIFIED CUSTOMER
Thank you Carlos for being attentive to our needs with our C-Max rnergi.
4/16/2020
Jeannine L. VERIFIED CUSTOMER
My service rep Victor was unbelievable. He is consistently professional and helpful. He kept me aware of every step of my visit. He’s a wonderful Ford Rep. thank you.
4/16/2020
Catherine R. VERIFIED CUSTOMER
I liked my service advisor. This is a new Ford dealer to come to for service. It’s farther for me to drive to but I was satisfied with your work and will return.
4/16/2020
David B. VERIFIED CUSTOMER
Great customer service victor kept me well updated throughout the the entire process great place great people 5 star service
4/15/2020
Artemio D. VERIFIED CUSTOMER
Carlos gave me an awesome Exemptible Costomer service. I will always ask for
Carlos to help me with my cars services. I have informed my families to ask Carlos whenever they have to bring their car at villa ford for auto service.????
4/15/2020
Artemio D. VERIFIED CUSTOMER
Carlos gave me an awesome Exemptible Costomer service. I will always ask for
Carlos to help me with my cars services. I have informed my families to ask Carlos whenever they have to bring their car at villa ford for auto service.????
4/15/2020
John H. VERIFIED CUSTOMER
Thank you for washing my truck, and getting it done quickly.
4/15/2020
Clark D. VERIFIED CUSTOMER
Carlos and the guys took good care of me with my electrical issue.
4/15/2020
Elizabeth Y. VERIFIED CUSTOMER
Great customer service! Thank you Joel.????
4/14/2020
Richard D. VERIFIED CUSTOMER
Great service great people thanks
4/14/2020
Mary B. VERIFIED CUSTOMER
Jane took great care of me, updating daily on my trucks progress. Her customer service skills are outstanding! Villa Ford definitely has my continued business
4/13/2020
Cricket L. VERIFIED CUSTOMER
Customer service was great!
4/13/2020
Danny /. VERIFIED CUSTOMER
Thank you for the quick service!
4/12/2020
Javier D. VERIFIED CUSTOMER
Víctor was so kind and helpful the service was great and fast ???? thank you guys ????????
4/12/2020
Craig P. VERIFIED CUSTOMER
The plastic lever that controls the linkage in the back right door fell off you guys are supposed to contact Ford dealership in Ventura and have them fix it I am not coming down there anymore
4/12/2020
Samuel Q. VERIFIED CUSTOMER
Great experience with your service department team member who assisted me! Thank you