I really appreciated the way joel was honest and polite I will be back and I hope I have the same pleasant experience again
6/7/2020
Jessica H. VERIFIED CUSTOMER
Was told car would be cleaned but wasn't but was told it was! Cynthia was very rude over the phone and the girl from the rental car wrote down someone else's number on my account was told number was disconnected wasnt even my number not even close
6/6/2020
Richard R. VERIFIED CUSTOMER
Carlos was great!!
6/6/2020
Esaul J. VERIFIED CUSTOMER
Good Thanks a lot
6/6/2020
Kristine L. VERIFIED CUSTOMER
Very friendly, quick and professional service. Thank you!
6/6/2020
Richard B. VERIFIED CUSTOMER
Communication from service advisor was terrible. I had to call everyday for 3 days to see what the status of my truck was. Not sure why it took 3 days. On my way home from the dealership I realized there was a rattle in the driver side suspension that wasn’t there when I dropped it off. Needless to say, I won’t be bringing it back for them to check. Think I’m better off taking it somewhere else.
6/6/2020
Anthony C. VERIFIED CUSTOMER
Dustin was very fast and friendly. Outstanding customer service
6/6/2020
Lana B. VERIFIED CUSTOMER
I was in and out within two hours that's the least amount I have ever been at the dealership Jane was courteous and kept me updated I appreci
6/6/2020
Steve S. VERIFIED CUSTOMER
Very personable, felt like he was a family friend working on my favor. Thanks Sheldon!
6/5/2020
Jose O. VERIFIED CUSTOMER
Very happy with the service was fast and every one very gentlemen... I will giving to Glen Kotler 5 stars
6/5/2020
Jesus G. VERIFIED CUSTOMER
Great service 10/10
6/5/2020
Philipp A. VERIFIED CUSTOMER
Job well done. I was really impresses with Victor Barron in pointing what is needed to be done technically and duration of fixing
6/5/2020
Karn C. VERIFIED CUSTOMER
Honestly m pretty satisfied, and cuse of glen and his team's service i got my warranty extended.
6/5/2020
Matthew V. VERIFIED CUSTOMER
Simple and easy to schedule a service repair. Fast service as well
6/5/2020
Kerry W. VERIFIED CUSTOMER
Glen Kotler was wonderful. I did however feel uncomfortable while i was there because not all employees were wearing masks. They were all huddled next to each other as well. The valet that retrieved my vehicle when I picked it up was not wearing a mask either and got into my car breathing in it and brought it to me. Very disturbing
6/4/2020
Steve M. VERIFIED CUSTOMER
Very pleased thank you victor
6/4/2020
Ben B. VERIFIED CUSTOMER
Sheldon did a great job taking care of me. Previously had my car serviced at Ford of Orange where Joel took care of me. Great to see Joel at Villa Ford.
6/4/2020
Teri M. VERIFIED CUSTOMER
I greatly appreciated Jane’s follow up calls, keeping me informed as to the status of my car. It was in Service at Villa Ford for 22 days!! This was the 3rd or 4th time I’ve brought my new car in for the same issue.
Jane was on top of it. She cared about me as a customer! She communicated to me in layman’s terms so I could understand what the issue was & had a posit e approach to ‘it will get fixed this time’. She was also very reassuring. She even asked me how I liked the rental. I would recommend others to ask for her!!
Please tell her thank you for caring & taking care of me! Teri M
6/4/2020
Shawn M. VERIFIED CUSTOMER
Service was great. However I asked and put card in window and asked not to wash truck. It was washed. Truck has special sealant and can void my warranty.
Thanks.