Done in 90 minutes including car wash! Superb service!
9/18/2020
Mike C. VERIFIED CUSTOMER
Glen was very professional.
9/18/2020
Richard S. VERIFIED CUSTOMER
Glen always provides Excellent service and pricing; glad he’s done on your team!!!!
9/17/2020
Grant G. VERIFIED CUSTOMER
Dustin is great, very customer focused and detailed.
I have been dealing with the buy-back process with Ford Corporate for a few months now due to multiple issues with my truck. Dustin has helped me a few different times and has always been very professional and he makes sure I am being taken care of. He really goes above and beyond and has earned the right to be recognized for outstanding service amongst his peers.
9/17/2020
Vernon /. VERIFIED CUSTOMER
Joel is the reason why I keep bringing my car back for service. He always keeps
keeps me informed of what is going on. He is very considerate and helpful..
9/17/2020
Rino N. VERIFIED CUSTOMER
Jani is always very helpful and kind thank you very much to all of The people who worked on my truck I am very happy thank you
9/17/2020
Glenn R. VERIFIED CUSTOMER
Bayou Glen is this enough guy, he completely screwed up my battery replacement. I told him it had been replaced already under warranty and he said it will be replaced again under warranty. Battery was replaced, then I received a call saying I had to pay for it. Totally his fault! You need to train these guys better. I could have stiffed him, but thought it's not ethical. You people should be more ethical.
9/16/2020
Paul B. VERIFIED CUSTOMER
Joel’s is the best service manager I have ever had at any dealership!
David Wilson Ford has always treated me well and I use to be a n anti-dealership guy!
9/16/2020
Jack D. VERIFIED CUSTOMER
Great service ....
9/16/2020
Nai S. VERIFIED CUSTOMER
Pleasant today
9/16/2020
Karn C. VERIFIED CUSTOMER
He is the best guy in your service department ????
9/16/2020
Juan M. VERIFIED CUSTOMER
Job well done. Thank you
9/15/2020
Lisa M. VERIFIED CUSTOMER
Mobile service was greatly appreciated. Hope it continues after the Pandemic.
9/15/2020
Kelly W. VERIFIED CUSTOMER
Glen was personable and friendly. He kept me informed as my service progressed!
9/14/2020
Francisco H. VERIFIED CUSTOMER
Glen has great customer service, very attentive person, maintained me informed via text until the service was completed.
9/14/2020
Link E. VERIFIED CUSTOMER
Glen did a great job getting the job done quickly and he did a great job communicating all the info in a timely understandable manner.
9/13/2020
Diane B. VERIFIED CUSTOMER
He was extra pleasant and knowledgeable.
9/13/2020
David T. VERIFIED CUSTOMER
Edgar was awesome, however, one of the lot attendants was not. When I picked up my vehicle I noticed ash Everywhere in my car. It appears someone left the windows open at one point. I approached a male lot attendant and let him know my car was full of ash inside and asked if he could have it vacuumed. He aggressively took my keys from me and got in my car. He whipped the car around from its parking spot to the driveway where You drop off vehicles. He was driving so fast that he had to slam on the breaks to avoid hitting another employee.
I take care of my car, I baby it, I get it serviced often and I drive it like I own it. I just paid it off and I am very fond of my car. To have someone else drive my car in the way he did, I can’t believe it. I will most likely not return to Villa Ford solely based on this one employees attitude and lack of regard for
My car, me as a customer and his fellow employee that he almost hit. I would recommend checking your video surveillance for the day I picked the car up so you can see for yourself.
I never got his name but he was one of the employees driving around on the two seat golf cart with a flat bed that had a red light on the roof of the vehicle.
9/13/2020
Karn C. VERIFIED CUSTOMER
He is a really nice guy and he always helps the most and cause of that i am really impressed and got an extended warranty as well, pretty good experience with him thanks
9/12/2020
Cole M. VERIFIED CUSTOMER
Joel was amazing, he was quick and answered every single question I had. If it wasn’t for the fires I would’ve gotten the car wash he offered me!! He walked me through everything and I don’t know much about cars so it was nice having someone being patient and having a good vibe all around while helping me get my car checked out. GIVE THIS MAN SOME CREDIT IF YALL HAVENT YET!!! Keep it up Joel much respect for what you did for me