I was disappointed that my car was not washed and cleaned in the inside. At the other Ford dealership on Main, they always did that.
10/16/2020
Cassie W. VERIFIED CUSTOMER
Glen was very helpful, friendly and knowledgeable! He made sure that my car got all the services needed in a timely manner, getting me out the door right at the time he had quoted. Great experience!
10/16/2020
Mike C. VERIFIED CUSTOMER
Sheldon went above and beyond. It is refreshing to find someone that truly understand customer service.
10/16/2020
Pauline W. VERIFIED CUSTOMER
Glen was wonderful and helped me get my car done when I needed it back. Glen was friendly and very helpful..
10/16/2020
Evelyn A. VERIFIED CUSTOMER
Good service
10/16/2020
John K. VERIFIED CUSTOMER
Disappointed that I needed a new tire but it was not in stock. Also not happy that the tires are less than one year old (purchased at Ford of Orange) and was not offered any sort of discount.
10/16/2020
Todd H. VERIFIED CUSTOMER
Victor is a great service manager unfortunately the cost to repair my truck through Ford was unmanageable during these Covid times my personal diesel mechanic Jason was able to do the job for about $4000 lessThank you for your concerns have a great day
10/16/2020
Chris B. VERIFIED CUSTOMER
Janey is the reason I bring my Ford here. She has the best customer service and does a great job! Chris B
10/15/2020
Mark W. VERIFIED CUSTOMER
Could not have been better
10/15/2020
Chris N. VERIFIED CUSTOMER
There was a massive hole in my tire when they delivered my car and the car valet broke my key.
10/15/2020
Nicole K. VERIFIED CUSTOMER
Every time I make an appointment, they never “have time” to take care of any of the recalls or things I need taken care of (warning on driver screen, truck alignment is off)... I made an appointment to take care of everything at once & specified on the appointment that it wasnt just for “scheduled maintenance”. Pretty frustrating when I took a whole day off work to handle this & I drive 40 minutes from Whittier.
10/15/2020
Judith H. VERIFIED CUSTOMER
Excellent.
10/15/2020
Will K. VERIFIED CUSTOMER
Sheldon and the Team were great.
10/15/2020
Bonnie G. VERIFIED CUSTOMER
Thank you so much, will come again. Keep up the good work. I just wish there was a shuttle before 7am. To take me to work. Other then that. All is GOOD!!
10/15/2020
Leighton M. VERIFIED CUSTOMER
Great service as always. Janie has been outstanding.
10/15/2020
Kenneth I. VERIFIED CUSTOMER
Your customer service area is clean and comfortable. Some of your employees could be friendlier, although most are friendly and helpful.
Janiie in service is very helpful and efficient. An asset to your company.
10/14/2020
Mike P. VERIFIED CUSTOMER
Very friendly and professional!
10/14/2020
Molly M. VERIFIED CUSTOMER
Communication was excellent and very pleasant
10/14/2020
Henry R. VERIFIED CUSTOMER
Thank you for servicing my Ford F-150 service was completed on time and runs great.
10/14/2020
Eric M. VERIFIED CUSTOMER
Worst service ever ! The advisor Edgar Barron assisting me with my vehicle did not provide any updates as he mentioned that he would. I had to keep texting/calling him to provide me updates this is already the second time. The first time was back on 08/10/2020, I didn’t leave a bad review but due to this circumstance in which my vehicle was kept for a week is why I’m leaving this review. Especially because Edgar mentioned to me in a text, If I can come to the shop to test drive with the foreman as the issue may only be occurring with me. But honestly would not want to go there again for any kind of service but due to the vehicle having warranty there I have NO CHOICE. Even the director Baron Peoples assisting me was trying to charge me $170 for the technicians time which they had mentioned in the first place that they would not charge me. I have not dealt with any other advisor so I can’t speak regarding them but the advisor that assisted me lacks communication skills and providing quality customer service. If I was to go again I would be asking for another advisor and not him. I’m not satisfied at all. My vehicle stayed there for a whole week due to his poor communication.