Domingo was excellent and attentive. Not happy with Ford on the transmission issue that's not covered but Domingo was great.
9/11/2021
Bill T. VERIFIED CUSTOMER
Mingo and his team were way over the top... 100% satisfied!!
9/11/2021
Ricardo F. VERIFIED CUSTOMER
Great customer service.
9/11/2021
Theresa S. VERIFIED CUSTOMER
Joel was very helpful
9/11/2021
Norma /. VERIFIED CUSTOMER
Good friendly service
9/11/2021
Peter R. VERIFIED CUSTOMER
Joel did a great job. Polite, friendly and knowledgeable
9/10/2021
Katherine Y. VERIFIED CUSTOMER
Ok
9/10/2021
Trang S. VERIFIED CUSTOMER
Very friendly and helpful. Very happy with his service today. ????
9/10/2021
Debora S. VERIFIED CUSTOMER
Waited longer for my car than I think I should of. When I went to get the vehicle at 2:40 knowing that it would be done at 3:00 I was told that the mechanic was told to stop working on anything other cars and focus on mine since I was there. Probably not something a customer wants to hear since my car was there at 7:40 am the day before. I will say that I’ve never had issues before.
9/10/2021
Armando V. VERIFIED CUSTOMER
Great service
9/10/2021
Michael C. VERIFIED CUSTOMER
Thank you for caring for my car
9/10/2021
Daniel S. VERIFIED CUSTOMER
Thanks Carlos and team for taking care of the horse! Aloha
9/10/2021
Rodrigo L. VERIFIED CUSTOMER
Jane was awesome
9/10/2021
Chris B. VERIFIED CUSTOMER
Jane Neuenswander is the reason I come to Villa Ford. She does an amazing job, her customer service is excellent, she is always so friendly and makes me feel good as a customer. Because of her, I will always come to Villa Ford... as long as she is there. Chris B
9/9/2021
Ryan W. VERIFIED CUSTOMER
Jane, was great! Kept me up to date the whole time set my expectations due to the Labor Day weekend and delivered my vehicle sooner than expected. I recommended Jane to a co-worker who recently purchased a vehicle from Villa Ford. Thanks!
9/9/2021
Scott S. VERIFIED CUSTOMER
Villa ford did not take responsibility for a mistake in their service of a ford recall on the driveshaft. It had to be done twice and was misdiagnosed as well when an issue occurred the first time and a diagnostic was done on said issue which still produced the same results and had to be done again with a full month of time wasted until the ford corporation stepped in and dealt with it themselves and had to bring in another ford dealership to finish the work.
There was also the matter of a shifter display that was damaged and never replaced and also come to find out 6 months later that the part had been ordered but sent back because no one was notified the part had been sent. Aka communication issues and follow through problems. Other than that everyone I’ve worked with on a personal level was nice knowledgeable and respectful.
9/9/2021
Jon L. VERIFIED CUSTOMER
Jane is such a big help. She makes my experience so easy and wonderful.
9/9/2021
Donna C. VERIFIED CUSTOMER
Very courteous. Nice waiting room. Prompt and delivered as promised.