David Wilson's Villa Ford Auto Repair Service Center

Extremely commutative service advisor Joe Gutierrez kept me informed of progress updates and options and recommendations with all my concerns addressed Even went so far as recommending future services that can be addressed later when I am able. Timely turn around of all services agreed on. Friendly welcoming service from start to finish Villa Ford truly provided five star service from start to finish. Would highly recommend to my family and loved ones will return for maintenance

Rick was amazing. He took care of my car last minute without an appt. My battery was dead and he was able to have someone fix my car the same afternoon. Rick deserves a 10 out of 10!

Thanks for the tune up. The vehicle seems to be running great. It meant alot to hear updates from you!

I have always taken all my vehicles to Ford for oil change or any recall or services that need to be done. On 11/22/25 I dropped off my vehicle because I believe I had a transmission problem and other things I wanted them to check out. My experience with the advisor was frustrating because he would never call to let me know what was going on with my car it was me constantly calling in to check on the status of my car to see if the warranty was going to cover repairs. Yesterday (12/15/25) Sheldon call to inform me that my vehicle was ready to be picked up and all I had to pay was my deductible. When I got to the dealer Sheldon told me to go see the cashier. I went outside to pick up my car and when they brought it to me I was pissed it was full of bird poo and completely covered with dust. I told the guy couldn’t you guys of at least washed it before bringing it out and he said I don’t know go see your advisor. Before Sheldon came out I was inspecting my vehicle which is what I always do before driving off and I noticed that the driver seat had a cut on the side so I mentioned it to Sheldon and he said are you sure it is not wear and tear I don’t handle interior so I told him to get me a manager. He then came out and said sorry I am going to have one of my guys call you to set up an appointment where they can go out to your house and get it repaired. Day is almost over and I still have not gotten any calls. One thing I want to mention is that my car is intact it is really clean and has hardly any mileage it is very well taken care of. If I ever decide to to go back to Ford I can guarantee I will refuse to work with Sheldon. He needs to be more pleasant when speaking with customers and communicate better..

Jane & the Villa Ford Service Team are all great! Thanks!

Carlos is always on it! Best service writer at Villa Ford. Will always recommend him!

Already submitted.

Great service and I will continue to return to have any vehicles of mine serviced with Carlos.

I’ll never be back don’t waste your time!

Thank you for the service

Thank you Domingo for making the process of getting a headlight replacement go smoothly!

He did a good job!

The good review is only for Domingo’s service. I didn’t get good service from vila ford dealership .

Domingo was amazing but my key was lost and found later causing me to have to go back and pick it up later.

I had a great experience , thank you so much

Look forward to the survey.

Domingo was very pleasant and helpful.

As always Domingo gave impeccable service. Very friendly and accommodating . My vehicle was done in a timely manner as I requested Great job!!!

Sheldon Cope provided excellent service. The entire Villa Ford Staff treated me with respect and professionalism.

Confirmed parts were available on Friday and scheduled the work on Saturday:)