Failure to notify me of the bent frame before proceeding with the wheel alignment and not being able to tell me the condition of the components being serviced.I guess that mediocrity is acceptable at Villa Ford even though I pay for premium service almost twice what I would pay anywhere else.I do expect more it is the reason I pay the premium price for service.
5/10/2023
Lindsey P. VERIFIED CUSTOMER
I had no appointment for a brake light bulb replacement. I drove right up and was attended to right away. Victor was my service advisor. He is friendly, courteous, answered all my questions, and told me what to expect. Everything went smoothly from start to finish.
5/10/2023
Lisa H. VERIFIED CUSTOMER
I appreciate Joel contacting me regarding the recall on my Ford Bronco. He is always very helpful and communicative!
5/10/2023
Laura B. VERIFIED CUSTOMER
Victor was very nice and professional. He took great care to set up appointment. I was very impressed with Victor and everyone I dealt with. It was a very nice experience and service was very efficient.
5/10/2023
Sandra B. VERIFIED CUSTOMER
Domingo was very helpful and professional. He called when he promised and was pleasant to deal with. Thank you
5/10/2023
Curt L. VERIFIED CUSTOMER
He was great
5/10/2023
Ernie G. VERIFIED CUSTOMER
Excellent job
5/9/2023
Layla H. VERIFIED CUSTOMER
Very good service. Thank you Domingo.
5/9/2023
Merdith L. VERIFIED CUSTOMER
Joel, is great. Thanks for the excellent work.
5/9/2023
Mary G. VERIFIED CUSTOMER
Glen was helpful, professional, and a wonderful customer service personality.
5/9/2023
Elber R. VERIFIED CUSTOMER
EL serbisio nome gusto mi esposa salio enojada
5/9/2023
Frank M. VERIFIED CUSTOMER
Glen Kotler is the best service writer
5/9/2023
Anthony J. VERIFIED CUSTOMER
Thank you, my son Mick brought the truck in. Does he get these emails?
5/8/2023
Judi B. VERIFIED CUSTOMER
Thank you Carlos for the quick service on the recall & for offering to contact management regarding the maintenance plan for the brakes that need to be done. I am looking forward to a positive outcome. Thanks again, Judi B
5/7/2023
Richard F. VERIFIED CUSTOMER
Carlos was very helpful, especially in my time crunch and explaining to me what my car needed at a point where I was shocked on the expense of a particular part. He took the time to walk me through it where I’ve totally understood what I needed.
5/7/2023
Sahir S. VERIFIED CUSTOMER
Domingo is a great service advisor and the main reason why I enjoy visiting villa ford
5/7/2023
Paul M. VERIFIED CUSTOMER
Carlos was very easy to deal with
Helped me get through our vehicle issues with ease
Thank you for your help
5/7/2023
Mary G. VERIFIED CUSTOMER
Keith was very helpful, explaining what my car needed and
why. Put my fears at ease.
Thank you!