Always a pleasure dealing with Jane. Very professional & helpful
Thank you very much
10/26/2023
Herbert S. VERIFIED CUSTOMER
Great on time service
10/26/2023
Beth W. VERIFIED CUSTOMER
Domingo is fantastic! He goes above and beyond any service provider I have ever worked with.
I also expect for the others to do the same. I am not aware if your facility returns vehicles washed. But I certainly did not get my vehicle cleaned when it was returned.
10/26/2023
William M. VERIFIED CUSTOMER
I was kept informed completely throughout the vacation my Fusion got at Villa Ford. The turbo was replaced professionally, oil changed, car was field tested and now I’m back on the road. And part of the rental was covered.
10/26/2023
Andrew H. VERIFIED CUSTOMER
Thank you
10/26/2023
Robert F. VERIFIED CUSTOMER
Awesome!
10/26/2023
Michael M. VERIFIED CUSTOMER
Worst service appointment I’ve ever had at Villa Ford. The reasons provided for not performing work on my vehicle were absurd and contradictory.
It’s a damn shame to say the least.
10/26/2023
Marianne P. VERIFIED CUSTOMER
Yes, Janie is a great Manager & really provided excellent Customer Service provided me with info and educated me on what to expect from Ford of Orange Tony also assisted called me and provided excellent CS the young man at the CS desk was friendly and assisted me. Later Sheldon a really awesome Manager Service Dept assisted me and we had a great convo about Ford Motor he showed me his F-150 and we talked about my Fusion and he explained to me what a great car Fusion Hybrid Plug Ins Are also talked about Fords 10 year plan great Customer Service here keep up the good work guys!!!
10/26/2023
William V. VERIFIED CUSTOMER
Thanks to Domingo for all his help.
10/26/2023
One Way. VERIFIED CUSTOMER
Called Carlos during business hours 4 times with leaving 1 voicemail and texted a number he provided that said he can text on and didn’t receive a call or text back 24 hours later.
10/26/2023
Ryan H. VERIFIED CUSTOMER
The service technician was amazing! Thank you!!
10/25/2023
Erick L. VERIFIED CUSTOMER
Joel was excellent
10/25/2023
Sally S. VERIFIED CUSTOMER
Great job
10/25/2023
Ryan T. VERIFIED CUSTOMER
Now the air conditioner doesn’t work
10/25/2023
Sam C. VERIFIED CUSTOMER
What can I not say about Joel. Very personable and professional service advisor. Continually exceeds his commitment to his customers. A+ 5 star rating. Thank you Joel.
10/25/2023
Sheppman, Tracy. VERIFIED CUSTOMER
Please correct the spelling on my last name for your records Its SCHEPPMANN
Thx
10/25/2023
Mark M. VERIFIED CUSTOMER
Had to have a call back to service because the original repair was not completed correctly.
10/24/2023
Michael C. VERIFIED CUSTOMER
Ok
10/24/2023
Richard C. VERIFIED CUSTOMER
Domingo Naranjo. Explained the service to my car very thoroughly. I was pleased. Richard J Chrystie,.