Well honestly, it took us about roughly an hour this morning,
We scheduled accordingly so that we can drop off our vehicle get the rental and be at work on time however, with the delays we were still an hour late for work the rental was not ready when we did receive a rental day acknowledge that there was less than a quarter of the tank so they had to go fill up the tank, and we were given an expedite expected time of delivery by the end of the day. It is now almost 8 o’clock and we still haven’t received a phone call on the status of our vehicle. I would love to leave a nice review but I haven’t received the bare minimum of what I’m requesting.
3/5/2024
Daniel T. VERIFIED CUSTOMER
Carlisle was most efficient and personable
3/5/2024
Shannon N. VERIFIED CUSTOMER
Glen Kotler was excellent to work with. Very knowledgeable as well as accommodating!!
3/5/2024
Steven C. VERIFIED CUSTOMER
I was totally satisfied with the professionalism of Glen Kotler.
3/5/2024
Mary R. VERIFIED CUSTOMER
Great service!!
3/5/2024
Linda Ann/. VERIFIED CUSTOMER
Vic did a great job. We really really needed the F150 repair work was completed so we could go on a scheduled camping trip tomorrow. And he made sure that our truck was ready in plenty of time.
3/5/2024
Alma F. VERIFIED CUSTOMER
Best service we ever had. Fats, cordial and ready to go. Mingo is always good with as.
3/5/2024
Robert D. VERIFIED CUSTOMER
Carpet is dry - problem solved
3/4/2024
John A. VERIFIED CUSTOMER
Joel was fantabulous
3/4/2024
Tom V. VERIFIED CUSTOMER
Glen was great!! Made my experience go so smoothly.
3/4/2024
Gail P. VERIFIED CUSTOMER
Very thorough & informative and kind,
3/4/2024
Christopher /Jeanne. VERIFIED CUSTOMER
????????
3/4/2024
Teri M. VERIFIED CUSTOMER
Jane always gets it right! The controls for the fan would not lower, it was stuck on high. She even sat in my car and performed a reset but the fan continued to blow on the highest level. She explained what the issue would most likely be. However, a mechanic would need to check it out to pinpoint the exact issue.
She explained how my extended warranty works. If the issue falls under the warranty, I would only pay my deductible. If not, then she said she would call before the mechanic does anything.
I trust Jane with my car and what she tells me. I appreciate her so much! Thank you Janey, for all you do to take care of me & my car.
3/3/2024
Gary M. VERIFIED CUSTOMER
I am completely satisfied with my experience at Villa Ford. ????
3/3/2024
Laura /. VERIFIED CUSTOMER
went above and beyond!
3/3/2024
Jesse C. VERIFIED CUSTOMER
Joe did an excellent job helping me get an oil change. I will definitely come back!
3/3/2024
Ricardo B. VERIFIED CUSTOMER
Joel Angulo has always been a very professional service and a gentleman I always try for him to my service and villa ford is the one I go to
Thank You
3/3/2024
Penny A. VERIFIED CUSTOMER
Glen was very attentive and accommodating. Great outgoing personality. He answered all my questions, and gave me additional information about your courtesy pick up and delivery. In the future I will ask for Glen as my service rep.
3/3/2024
Kurtis M. VERIFIED CUSTOMER
Great service with quick repairs getting my Lightning back on the road. Thank you Sheldon and Villa Ford.
3/3/2024
Nathan R. VERIFIED CUSTOMER
I really appreciated Sheldon’s professionalism and dedication to providing top notch service to customers. He always called me whenever there was an issue or a concern with my vehicle, as well as notifying me of any updates during the process. I would highly recommend Sheldon to anyone needing a service advisor for work on their Ford. Sheldon was also very knowledgeable about the vehicles he sees. He knew part numbers and codes off the top of his head, I could tell he’s been doing his job for a long time. Additionally, the service at Villa Ford of Orange was exceptional. My truck was kept clean and nothing was damaged. I was very impressed with the valet service offered by Villa Ford of Orange. I have never had a car dealership offer to deliver my vehicle to me when the work is completed, especially at no additional cost to me. Overall I would definitely recommend Villa Ford and the Service advisor Sheldon to anyone who needs work done on their Ford vehicle.