Rich was pleasure to work with, he kept me informed every step of the way. I’ll be back for all my service needs.
3/26/2024
Stephanie E. VERIFIED CUSTOMER
Domingo was fabulous! He helped me diagnose the situation with my Ford Explorer. He answered all my questions . I asked him additional questions and he called me back quickly with answers. He worlds hard to assist his customers! Great customer service and follow up!
He also offered a Lyft ride home, thank you so much!
3/26/2024
Michael K. VERIFIED CUSTOMER
Thank you braddah Carlos for the outstanding service you provide for ????????
3/26/2024
Jose U. VERIFIED CUSTOMER
Carlos and Alex were very attentive and helpful with the services of my Black Widow Truck.
3/26/2024
Gerardo S. VERIFIED CUSTOMER
Fast and easy definitely recommending for future work
3/26/2024
Willie H. VERIFIED CUSTOMER
Glen Kotler was friendly, curtious, timely, and professional
3/26/2024
Michael S. VERIFIED CUSTOMER
Friendly service and advice
3/25/2024
John B. VERIFIED CUSTOMER
Did a great job. Thanks.
3/25/2024
Chris L. VERIFIED CUSTOMER
Always a pleasure to service my truck at Villa Ford. Joe in service is awesome.
3/25/2024
Thomas O. VERIFIED CUSTOMER
Joel explained what service the Ranger would have and I added tires to be balanced. Good job by Viia Ford technicians, thanks.
See you in 6K miles for more oil ????. Tom
3/24/2024
Idania M. VERIFIED CUSTOMER
The service was excellent
3/24/2024
Sara G. VERIFIED CUSTOMER
Joe was great to work with. Appreciated how quickly he connected to follow up on everything
3/24/2024
Kathleen G. VERIFIED CUSTOMER
Glen did an excellent job taking care of me. He is a great asset to your company.
3/24/2024
Daniel T. VERIFIED CUSTOMER
Carlos was prompt and polite to attend to our needs!
3/24/2024
Aaron S. VERIFIED CUSTOMER
Glen helped me with knowledgeable service. He was also able to reduce the cost that was originally quoted. He didn’t use any overpressuring tactics or upselling techniques, but rather explained everything that was necessary for my vehicles service. 10/10 service and knowledge
3/24/2024
Astrid V. VERIFIED CUSTOMER
Great service, as always! Friendly staff, great facility. Thank you!
3/24/2024
Anthony C. VERIFIED CUSTOMER
Glen provided me with excellent service from the moment I pulled into the service line until he had my truck delivered to my office at the exact time that he promised.
Glen is a true professional and a great asset to Villa Ford.
Thanks for the great service Glen!
Tony Canzone
Canzone Group Insurance Agency
3/24/2024
Jorge M. VERIFIED CUSTOMER
Glen was very helpful.
3/23/2024
Ricardo F. VERIFIED CUSTOMER
Vic was great. He provided me with excellent customer service. Although my overall experience with the dealership was terrible. Customer service is mediocre and it seemed like employees don't care. I was on time with my scheduled service appointment and every employee in the front and outside of the service area totally ignored me. They all stared at me, nobody greeted me while they just kept chatting. Another car parked behind me and someone approached the person without asking me if i needed any help. After waiting for quite some time standing next to my truck Rick approached me and asked me if I needed any help. Obviously i did because I had an appointment and with my truck parked. This is not the first time an incident like this happened to me. The prior time i brought my truck for service it was the same thing. Employees chatting/talking and ignoring me. Even over the phone employees are extremely rude. I called a month ago to cancel the service because i was going out of town and the person I talked just said OKAY and hang up on me. I will not bring my business anymore to this dealership. By the way I'm a business owner and I know the importance of good customer service.
3/23/2024
Michael S. VERIFIED CUSTOMER
Friendly, fast service. Very happy wait time was much shorter than first estimated.