Carlos Ibarra was super helpful and proactive getting the service team to repair my flat tire. He even let me use points to cover thr costs.
4/6/2026
David/Jacob L. VERIFIED CUSTOMER
Carlos Iberra was great as usual.
4/5/2026
Gerald L. VERIFIED CUSTOMER
Prompt. Great service!
4/5/2026
Henry R. VERIFIED CUSTOMER
Villa Ford is number one when it comes to service.
4/5/2026
Devin D. VERIFIED CUSTOMER
Rick Justus is great and very helpful. Highly recommended him for anything anyone needs. Best service advisor. When i picked up my car however, it was extremely filthy and i also saw some scratches and paint transfer marks on areas i didn’t see before. Not very happy about that.
4/4/2026
Alex G. VERIFIED CUSTOMER
Service writer was helpful and ALL the porters were active helping customers which was AWESOME
4/4/2026
Christopher H. VERIFIED CUSTOMER
Thanks Dave.
4/4/2026
Scott P. VERIFIED CUSTOMER
Excellent communication and service.
4/3/2026
Pablo L. VERIFIED CUSTOMER
Mr. Domingo Naranjo was professional, courteous and knowledgeable. Exemplary attention to detail.
4/3/2026
Rodney A. VERIFIED CUSTOMER
On time and they were quick.
4/3/2026
Dustin C. VERIFIED CUSTOMER
excellent service writer and great mechanics
4/3/2026
Lorraine B. VERIFIED CUSTOMER
The service was handled in a professional manner. Very satisfied.
4/2/2026
James V. VERIFIED CUSTOMER
Richard was great!
4/2/2026
Danny G. VERIFIED CUSTOMER
Domingo was awesome as always. I have brought my vehicle to villa park ford several times and no have been fortunate enough to get Domingo as my service advisor. He fast, efficient, courteous and very knowledgeable.
4/2/2026
Ernesto L. VERIFIED CUSTOMER
Thank you Carlos for a great service on my F150...
4/2/2026
Patricia M. VERIFIED CUSTOMER
Always top notch!
4/2/2026
Bradley S. VERIFIED CUSTOMER
I have been so happy when I was working with Sheldon, and now working with Rich is just as top quality service I could expect.
4/2/2026
Bridget C. VERIFIED CUSTOMER
Richard was very helpful at keeping me informed about the ordering of parts for the car, when he expected the car to be done and informing me that is was covered by the extended warranty. Very pleasant exoerience for sure. Thank you Richard.
4/2/2026
Brooke L. VERIFIED CUSTOMER
You wanted to charge $225 for a diagnostic service because my car arrived not able to turn on. I was told that it was just my battery that needed a replacement but they did a multi point inspection which I did not ask for and had nothing to do with the electrical integrity of the vehicle. They check things like tires and brakes, which I know has nothing to do with the reason that my car was not working, and I did not ask for it and then you charged me for it. I do not appreciate you trying to attack on extra charges and money when all I asked was for the reason my car wasn’t turning onto to be diagnosed.
4/2/2026
Robert L. VERIFIED CUSTOMER
I had an appointment 3/30 that I made 5 days earlier. I dropped my Explorer off Sunday night. I was first in line for service Monday morning plus I had an appointment. I was told at 4:00 pm that they didn’t have the parts to fix my vehicle. This is an important safety recall and the parts are now on back order. I’m very disappointed that these parts weren’t there for this work! I picked up my Explorer at 5:00 pm and now have to do this all over again when the parts come in. Robert L