David Wilson's Villa Ford Auto Repair Service Center

Trash was left in my car. Oil cap on the floor, someone's grease filled at on my passenger seat. No one even cleaned the windshields

Thank you Joel

The team services my Delilah at my place of employment for my convenience. They were professional, kind, cooperative! I truly appreciate the concierge service that Villa Ford has provided me. My parents bought cars here when I was a kid, and it feels good to have that come full-circle. Thanks and I will certainly be returning for service and my next vehicle

Carlos es una persona muy a amable

Thanks again for Joel resolving my invoice issue.

He was very personable, even at 7AM! He kept me updated as needed and and cleared up any questions I had.

I thought it would take a lot longer than it did. A pleasant surprise.

Dave Swanson Is a great person. The hospitality provided by him is beyond my expectations. He offered me a Lyft ride back to my house, coffee, and to make my experience even better he dropped off my car to my house…. I will never forget this hospitality. Thank you.

Sheldon always provides great service. Prompt, informative, upfront and timely. Great service representative I've worked with for years.

Joel was very helpful and polite.

Joel Angulo is a pleasure to work with. Very professional. Keep customer informed of progress and completion of vehicle maintenance

Domingo, Always does a great job and provides amazing customer service. This is the main reason I continue to return to Villa Ford. Shout out to Domingo.

He was nice a diligent to have the job done on time, thanks for all your hard work, and thanks for dropping my car to my job . I’m very pleased with you all.

Sheldon was a pleasure to work with and I am very pleased by the service provided by Villa Ford.

¿Por qué tiene garantía de 60000 mi y el motor? No sirve y no lo quisieron reparar.

Domingo is great. Best tech in the 35 yrs I’ve been going there

Rick was excellent at communicating service department options, timeline and costs with a high level of attention to details. Providing a great customer experience is where Rick shines and drives customer retention. I highly recommend Villa Ford Service Department.

You guys are great. Carlos was helpful and informative. He kept me updated on what services I had done. I was impressed they offered to drop my car off for me after it was done. I didn’t use that service this time, but I might have to in the future. Thanks Villa Ford, and especially Carlos.

The service on my Bronco appears to be done well. I was disappointed that the loaner I rented wasn't a full size bronco.

I called to make an appointment for an oil change and tire rotation A real person answered the phone, but then transferred me to an automated system It said I would get a call back but then also asked me to leave a voicemail so I requested my appointment And later in the day I got several text messages from another automated system saying that my appointment was confirmed So I blocked out that part of my day and when I arrived, the person that met me said he is on his lunch. I didn’t know who “he” was, but I waited and someone eventually came out to help me I wanted an oil change and tire rotation and he said it would be an hour and a half Then after an hour and a half had gone by I went to the service desk to ask about the status and he then told me it would be an additional hour or an hour and a half So I asked them for my car back and I left And I think I would’ve just written the whole thing off to ‘I should’ve known better’ but then another automated system told me my car will be ready soon — comically just as I was pulling up to the Jiffy Lube on Katella by Home Depot (Jiffy Lube changed my oil in 23 minutes and had a $20 off coupon for full synthetic and also I didn’t have to look away from the **** at gunpoint scene on CSI on the big screen in the lobby like I did during my first hour and a half at Villa Ford) And again, I would have just chalked all of this up to experience, but I was literally just told by another automated system that it was a pleasure to serve me and that I should describe my experience so there you go. :-)