Emily was awesome to deal with ! She immediately took care of me as soon as I came into the dealership. She went above and beyond to make sure my vehicle was serviced timely and issues fixed that i brought up.
- Tyler
Everyone at Community Kia is always so pleasant and helpful.
The vehicle was there for almost 1 month I got one call during that time frame then a text message saying my vehicle was ready and they fixed an issue that was not asked to be fixed
Excellent service. Would highly recommend Community Kia!
Dusten and the Kia staff was very straightforward and hardworking took my Kia in had a fuel problem would not start in mornings they fix the problem gave me a loner car and treated me like family great team great dealership great experience thanks again !!!!
Averi is amazing! She's my favorite!!! I tell her I'm her favorite!!! She's so sweet and always does a great job!
Was told my vehicles CV AXLE was on back order. So I waited weeks. Still told it’s on back order. So I decided to call a KIA dealership in Houston. He said they didn’t have CV axle but he told me 3 KIA dealerships in the area that had plenty. So I called and asked for parts department. They had some and I had to call KIA Baytown and tell them then they got the part. They never checked with another KIA. I had to find the part myself. Then when I brought it in for them to fix it, as I was leaving someone had taken stuff napkins, air fresheners, pens etc out of my glove box and had it all over my passenger side floor. No reason for anyone to be in the glove box. Do better KIA!! Piss poor customer service. When I call service all they say is Kia please hold. Crappy! I had an extended warranty that was paying for my parts, not cash. Guess that’s why no one cared to find my part but me. SAD.
Averi is a pleasure She is always a courteous professional.
Went in for oil change and state inspection. Waited two hours to find out the machine broke right before they got to my car. Then while washing my car the bent my front license plate to 90 degrees.
You charged me $35 to replace a brake light. That was really to much!!
We will give Brandy Polo a GREAT review!
Service overall was satisfactory, two people’s personalities is what really set the standards to improper. Brandy, the one with the nose ring, rolled her eyes at me when dropping off the car and I asked to be informed of any service or repairs requiring me to pay, but the real attitude issue was with the shorter lady named Emily. She is flat out rude. She spoke poorly with me several times, and she was also training James who was a nice guy, yet I watched Emily treat him like crap also much like she treated me like an idiot. She was also training him, and instead of helping him make informed decisions, she berated his failure for asking the customer to identify a defect in front of the customer. It is HER job to train him in a respectable manner but she is definitely not that to customers or fellow employees.
She is the face of the service department, and this is t the first time that bad attitudes are before customers, and my second time dealing with the department and being completely unsatisfied with the honesty and respect. Get her out of the customers paths or suffer losses.
I also have a weather strip ordered under warranty, 5-7 days was the estimated time arrival, yet the service department has yet to call me and let me know. My parts for a recall was also in and they never informed me. What is their purpose besides treating customers and each other like ****? Stop paying bad performance and hire some friendly people who have an ounce of organization.
Thank you Roy, I enjoyed talking with you but I don’t want to deal with that Emily ever again, she is a heifer.
I was really satisfied with my service..
Thanks!!!!
My car was not cleaned or delivered to me this morning as promised. I Ubered to the dealership at noon today after not being able to get anyone on the phone for an hour. I took my car and left for work, but it was still not washed or vacuumed. Had my car been ready yesterday when I was told it would be, I would not have needed to pay for an Uber or a car wash today. I'm also not sure if Averi added the additional damage I found to my claim, since I never heard back from her.
The people at desk by the door could use some customer interaction training.
Avery was very helpful. Thank you!
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