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Real Reviews From Verified Customers

Service Center Review Summary

5 star 470 reviews 45%
4 star 210 reviews 20%
3 star 29 reviews 3%
2 star 157 reviews 15%
1 star 168 reviews 16%
Review Us
Raymond H.
5 out of 5
10/17/2020
Humberto was easy to reach and kept me up to date on the progress of the repairs on my vehicle. Great service!
Christopher M.
5 out of 5
10/16/2020
Thank you ! Always a satisfied customer
Luis A.
1 out of 5
10/16/2020
Came in with completely fine running car. Now it won't run at all.planing on taking back my car to see if they can solve the issue
Robert F.
5 out of 5
10/15/2020
Excellent experience from the entire establishment...thanks
Kidadazayana B.
4 out of 5
10/15/2020
DAVID DREW WAS EXCELLENT...GREAT CUSTOMER SERVICE
Sarah J.
1 out of 5
10/15/2020
The men that removed the decal on my steering wheel per the recall left it all black and greesy. I am very unsatisfied with the level of cleanliness from a Dealership Service center. Servicemen usually clean up after themselves.
Susan H.
4 out of 5
10/14/2020
My only complaint is the time it took to check out. I have a fleet vehicle and have been serving my Jeep at Scott Robinson for 4 years. They did not know how to handle it at check out so it was a lengthy process.
Marty M.
2 out of 5
10/14/2020
After two weeks, service on airbags still outstanding. Please direct future airbag issue to a specilist.
Cesar S.
5 out of 5
10/14/2020
Was definitely helpful in every way possible. Highly recommend him to everyone that goes there
Sorin G.
1 out of 5
10/13/2020
I took my car in two weeks ago to perform the loose steering wheel TSB, after a month they said is done and was fixed, I took the jeep home drove for a week and has the same loose steering wheel. Last week I took it back and complained that steering wheel is still loose, they said they will investigate and after a day they called me to let me know that they won't fix it further. They said they think iit derived normal. I shared with FCA a video me driving on the freeway and showing how loose the steering wheel is. So I am at an impas with jeep. Why will you not fix the car? This is a very expensive car, I paid almost $70k and for 5 months I can't enjoy, been to service 5-6 times so far. This is ridiculous.
Ebony B.
5 out of 5
10/13/2020
Excellent customer service
Randall L.
5 out of 5
10/12/2020
Yeimy was awesome!! Highly recommend
Darrin H.
5 out of 5
10/12/2020
David was very helpful and friendly. I enjoyed having him help me with my vehicle.
Michael S.
5 out of 5
10/12/2020
Top quality service received from your staff .. Thank You Mike Sandoval
John S.
1 out of 5
10/11/2020
They were professional. But, i was charged an additional $97 dollars to have my kep programmed but it wasn't programmed. After they saw it wasn't programmed, they still charged the $97 dollars anyway.
Chuck E.
2 out of 5
10/11/2020
Problem still not fixed.
Sunny C.
4 out of 5
10/10/2020
Humberto is amazing very happy
Bryan T.
2 out of 5
10/10/2020
Brian Moore is the most disrespectful and belittling person I’ve ever done business with. From a customer standpoint, I’ve never been more offended by how he handled my transaction. Never recommending this dealer to anyone anytime soon.
Jay K.
5 out of 5
10/9/2020
A smooth experience
Jeffrey W.
5 out of 5
10/9/2020
Thank you

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