David treated me like family and that’s important to me because I’m from Alabama and I have no family here in California. David Dew you have given me HOPE again on trusting STRANGERS. THANKS AGAIN TO MY BROTHER DAVID DEW !
El señor Arizmendy nos proporcionó un gran servicio con honradez y prontitud, como siempre, es muy amable y servicial y nos ayuda con sus sabios consejos , Gracias asear por ser tan amable
I was able to connect my phone to the Bluetooth but I don't hear the voice coming through the speakers. I hear the text messages only buy not phone calls. They can't hear me and I can't hear the caller
I brought my vehicle here two times, and it took eight hours to complete both jobs. First job was for a oil change and tire rotation, and I brought the car in at open. Second job, had the horn fixed, and I also brought the car in at the open. Faster service would be great! Thanks
Issue not resolved and when I call they ignore me and will not call back - I have retained an attorney
Took my car in for an oil change. Was told vehicle wouldn't start. Found out that my fuel pump wasn't working. Service manager got my car fixed ASAP and didn't charge me for the fuel pump. He even offered me a rental which thankfully I didn't need. This is a perfect example of outstanding customer service. Thank you to the service manager and team for taking great care of me.
We are very happy with Cesar and the rest of the staff who helped us with our last repair.
Thanks so much, everyone!
Kasey & Rashid Green
Yeimy was great. Excellent customer service. I will gladly go back have my vehicle services there no questions asked.
David told me I was in need of a " clockspring assembly" and gave me a quote of $1200.00 to have the repair done. I came home and had other places give me a price of $117.00 to $135.00 for the part! and $225.00 to install the part. I am not happy because I have been good customer and have owned 3 different Chrysler's
Everything was fine except check out was confusing and very slow- there wasn’t even a line. Other than that, all was went well.
David Dew in your services department was great. He listened to my concerns and helped me get my issue resolved before a long road trip.
I wish you have more people like David working for you
Yeimy was actually the first person who I thought was so helpful in Scot Robinson.
David was helpful, honest, and went out of his way to explain the repairs and suggested work that I needed. He was reliable in keeping me informed with updates. David’s friendly and professional demeanor will not only insure I bring my car back to the dealership, but I will request David personally to take care of my car.
Scott Robinson Jeep dealer, please improve your service appointment system. I made an appointment for 7:30am. When I arrived I was told that I’ll have to leave the car for the whole day. Thankfully the time was reduced to half a day, only after I looked and sounded shocked that it would even take that long. I got my car back 5 hrs later! The recall repair was estimated to take half an hour. I do not mean to be rude, but usually when I schedule appointment somewhere it is so that I get attended to relatively quickly. If I could recommend a change in the system, I would suggest to advise everyone that it’s a first come first serve basis, and have a limit on the amount of cars that you will accept per day. I think that will remove peoples surprise when you tell them you have to keep their car for a full day.
I am thankful that the service team took care of the recall issue, and I would be willing to come back again if further repairs are needed on my Jeep.
I am very happy and satisfied with all the help Christian always provides me every time I go he is the reason I keep on choosing to go Scott Robison from were I live at I have closer dealers to go to but they do not make me feel as welcome as they do here at Scott Robinson all their team members and service advisors are so polite and professional.
David was fantastic to work with!
David is the best! So is Brian your service manager!!
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