Service Center
Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
4/6/2022
Darling’s Service Department was able to look at my car when it was first towed in and John Dow was able to examine and fix the issue quickly so that I wouldn’t have to wait the 10 days for my scheduled appointment, to get it seen and fixed! I am very pleased for the care and consideration shown by John and the service team!!
5 out of 5
4/6/2022
Gary is always helpful, he puts customers first & does what it takes to get the job done.
4 out of 5
4/6/2022
William was very helpful getting me several tire options then getting them on short notice
5 out of 5
4/6/2022
Great service every time
4 out of 5
4/6/2022
James provided excellent service! He even assisted with another issue involving a problem with my seat, I’m awaiting a follow up from Audi involving that matter. He was an exceptional individual to work with !
5 out of 5
4/6/2022
He was great!
4 out of 5
4/6/2022
Thanks for the speed of the service.
When I bought the truck I bought the 80K service but not sure why it was not used today.
5 out of 5
4/6/2022
Randy was great and very informative. I had a great experience
5 out of 5
4/5/2022
Cordial, knowledgeable, courteous.
Excellent employee!! He’s a keeper.
1 out of 5
4/5/2022
Darling’s just replaced the windshield on my Q8 and returned the car to my home which was great
however, i just noticed they did NOT put the new inspection sticker on the windshield!! so now the car is not legal to drive. we did the windshield replacement now in part the car’s inspection was up April 30
please note the repair also took an extra day to complete and am very surprise the new inpection was not done during this delay and put on
i live 90 minutes away in Greenvilke - how do you propose remedying this?
5 out of 5
4/5/2022
Cooper was very knowledgeable and very personable. It seems like all your staff is great with customer service.
5 out of 5
4/5/2022
Jeffery was extremely pleasant and explained the service being performed on the vehicle in detail. Excellent service all around.
2 out of 5
4/5/2022
Andrew was great, so was Raymond. I was very unhappy that I scheduled this appointment 11 days ago and requested valet service at that time, but no one showed up this morning. I called at the time of my appointment to ask when someone would arrive to pick up my car and only then was valet service arranged. What was the point of requesting this service in advance?
4 out of 5
4/5/2022
I hope you rec’d my comments about Jaylene. I’m not a tech wizard!
But, because I think so highly of her, I will write my compliments again.
She is one of the most professional representatives of a company that I have had the pleasure to work with regarding service. I feel like she is truly interested in making me happy. She is reliable and confident, which
makes me feel like I am in good hands. I hope to work with her in the future with all my service needs.
5 out of 5
4/5/2022
Randy worked overtime to help me with a special problem. Paul bright also helped out.
5 out of 5
4/5/2022
Quality service provided as always. Randy assisted me through the whole service and kept me informed with what was going on with my vehicle. Exceptional service provided by a quality human being. Returning the loaner as my vehicle was ready for pickup was simple. Jaylene concluded my service and explained everything to me, answered all my questions, assisted me with payment, and bid me farewell. Thank you so much.
5 out of 5
4/4/2022
Excellent customer service.
5 out of 5
4/4/2022
Gary was very professional and honest. He answered all of my questions and even applied a discount that I found online.
Thank you Gary!
1 out of 5
4/4/2022
brought my car in for service on 4/1/2022 for an oil change, recall on roof racks, inspection to purchase my vehicle at the end of lease, and have the light in my passenger mirror repaired (I brought the light to Service’s attention that it was broken and kept falling out at my September 2021 service, and was told “if it falls out again, let us know” but repair was never attempted).
I was told on Friday that I would now have to pay for the light out of pocket, as the warranty was up in the end of January. Where it wasn’t repaired in September when I brought it to their attention and repair wasn’t made, I don’t feel that I should have to pay for it out of pocket now. It was supposed to be discussed with the service manager Friday and then I would hear back, but I have not yet heard anything.
4 out of 5
4/4/2022
I informed Andrew that low oil sensor was on. He was very professional when he approached me, greeting me and asked how he could help me today. Mechanic took care of the oil level and resetting the car computer. Good service keep it up.
Thank You
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