Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
8/30/2022
James is always very professional, responsive & honest. It’s a pleasure working with him!
5 out of 5
8/30/2022
Excellent service.
4 out of 5
8/30/2022
Jacob was completely great!!!
4 out of 5
8/30/2022
Gary is the man. Best service manager I’ve dealt with in years. The tech who worked on my vehicle sent a thorough video with very good description of the issue. 5 stars. Thank you again and see you soon.
5 out of 5
8/30/2022
Kept me informed on service progress and very personable and polite.
4 out of 5
8/30/2022
James is the epitome of how every service agent should be: knowledgeable, extremely polite, listens, and very very helpful. I never feel pressured to do anything unnecessary and never feel deceived. I come to the Lakeland dealership because he is there. Thank you, James!
4 out of 5
8/30/2022
Humberto was great as was the service. However I never heard back from two managers on a few questions that I had. On July 21 I made my service appointment after multiple attempts to reach some(system is terrible) I talked to Lacy. She was not able to answer my question but was very understanding and placed my questions in an email to two of her managers. Needless to say they never contacted me. This has happened before. It appears that no one at the managerial level seems to either care or is incompetent
5 out of 5
8/30/2022
Robert Sisk was totally professional
5 out of 5
8/30/2022
Gerald was great. Service was excellent. Great dealership and service department
5 out of 5
8/30/2022
Humberto was very respectful and willing to answer my questions.
5 out of 5
8/30/2022
Thank you for all your assistance.
5 out of 5
8/29/2022
Excellent customer service from James!
4 out of 5
8/29/2022
I have nothing further at this time.
5 out of 5
8/29/2022
Jaylen was very helpful, polite and very kind! I wish her the best!
5 out of 5
8/28/2022
So nice!
1 out of 5
8/28/2022
I’m very satisfied with Jackie, but not very happy with the service Sept. I had an oil change two weeks and the wrong washer was used. Oil leaked all over my driveway. At least 10 dark, oily spots. I had to bring my car back in on my day off to get fixed. Jackie was excellent in explaining what happened and even gave me a can of degreaser for my driveway. I sprayed the spots and let sit for 10 min. I sprayed the degreaser off and all the stains are still there. I’m not very happy with the driveway stains. It looks awful.
4 out of 5
8/28/2022
I will be happy to help with the survey.
5 out of 5
8/28/2022
Thanks
4 out of 5
8/28/2022
Jon Dow was professional and friendly. He explained the process of what the mechanics would do to figure out the problem, how long it would take, and the cost. He checked in with me during the three hour wait and answered all my questions.
5 out of 5
8/28/2022
Great customer service. Thank you
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