Audi USA

Gerald is very professional, great customer service, very pleasant. Great overall experience.

It was my first time with Tony and he was fantastic! I used to see James and he was great also, but Tony had a smile on his face during our whole interaction and his positivity made him a joy to deal with.

Excellent work - very satisfied!

William has always provided excellent customer service whenever I have visited Darling’s for repairs to my vehicle. He is personable, prepared and communicates effectively. A valuable Darling’s employee!

Excellent job!

Always awesome service from Cooper!

The service manager was very nice.

Had a great experience taking my car there. Arameh was very polite and professional. Took my car in and give me a loner's car in no time.

I was not told that my repairs were not going to be done when I brought it in at the scheduled time of 4pm. However I was supplied with a free loaner. Then there were equipment issues that prevented the repairs to be completed the next day however I had to call to inquire about the status of the repairs instead of being contacted by your representative. Poor communication.

Jackie always does a great job! Thanks Jackie!

Gary was very friendly and accommodating.

Dariusz and the team should be the gold star for luxury/performance service customer service reps/depts. I have never felt The need to question a diagnosis or the gamut of suggested repairs, which is something most people experience during the tenure of car ownership. He has always explained in basic terms the reason for suggested repairs and maintenance so one can make the best decisions for them and their car. Most importantly , he has helped recover my loyalty to Audi (now on my 5th car) after an “interesting” and less than ideal certified used car purchase experience, during the pandemic in NYC. I am grateful for his and the teams dedication to helping me resolve underlying performance and maintenance issues with the car since my purchase back in NYC, and he has done so with the utmost of integrity. While I hope to not come in for some time, I would go out of my way to have my car serviced and diagnosed with Dariusz at Audi OP.

None

Amazing services! Best I have ever had

I can’t say that the service was horrible but it was definitely not quality. I felt like no one know what was going on and I receive text messages that my car was done when I got their paperwork was not done. The car was still being driven for a test drive, and it was not washed, so I would say that you need to get everyone on the same page including your tech department

Sino should be recognized for his true partnership, teamwork and relationship building. I hope Audi appreciate his dedication as a valued consumer, I recognize these values in him. Great job, Sino.

Gerald was excellent, professional, courteous and always kept me updated on the status of our vehicle.

Thank you for your service.

Gerald is the best

Gerald did an awesome job!