It took longer than what they estimated time they change my oil but did not put a new sticker on the windshield to let me know when I need to go back and get my oil changed.
I was very excited and satisfied
They are professional and quality in their work
The issues with my 2018 Honda Odyssey were not resolved. The service adviser claimed that the technician could not recreate the high pitched sound from the rear HVAC blower motor that is annoying to my entire family when riding with the van. Futhermore, the service department also stated that the entertainment head unit was updated to the latest software version. I was made aware that this update was needed and that they would address it and then it was claimed that it had been successfully performed. This was was false and incorrect. According to my documentation before the Spreen Honda Service visit and afterwards, the system software version is exactly the same. So, in other words, nothing was updated on the unit. Honda USA states the newest version is B.1.0.26 as of August 29,2019. My Odyssey is still on B.1.16 (two generations old for an Odyssey). So, I wouldn't call my visit with Spreen Honda Service satisfactory.
Melina was super I had. enjoyable bisit
My issue with my van was not resolved and they did not go to the extent to resolve the defect. I don't feel safe driving the van.
Getting my car serviced at Spreen Honda Was a great experience. Danny had great customer service, He was Very diligent and informative in making sure my car was fixed correctly in a timely manner.
A nail was found in the tire I had said something about last time I had my car serviced there and she was able to have it fixed for free.
Quick and hospitable service
Everyone was great except the young lady that took my payment. Very unprofessional and rude. She never looked at me. Never greeted me. Handed me my paper with no instructions on where to go get my car. When I asked her she replied in a rude manner and said to go out there and someone would help me. Well I thought she meant back to the service desk. Little did I know it was meant for me to walk out side and give my papers to one of the outside young men. Very disappointing that she treats people as we have no value. In my opinion she truly does not like to be in customer service. Respect is everything. We as customers deserve to be treated with respect and dignity.
Very helpful. Great customer service.
I would welcome the opportunity to compliment Ricardo. His customer service was excellent!
Had an appt. said it was gonna be 1 1/2hrs and it ran over almost 2hrs and when I opened the door the car seat had a giant black grease stain on it. Went I. & told rep. He took the car back and had it cleaned and ended up sitting on a wet seat all the way home. And Spreen wonders why I haven’t been back in 6 mos. just to do a simple oil change. Guess I’m going back to Mo Val again for all my services. This place has let me down multiple times now!!
The service he offered can’t be match to others & I’ve been coming to this spreen honda for 5-6 years now. First time I actually left satisfied, his answers were solid and helpful.
Excellent service, but please have mechanics remove gloves before touching Gray leather vehicles..Lucky I spotted the oil Mark before it stained..
She was great, it just took about 5 minutes longer than expected. Not bad! Thank you!
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