I was told by Chris they will touch paint the scratches and not buffing them. Very disappointed I wasted my time.
1. On 12/22 the service vehicle msg. was not re-set.
2. On 01/05 I had to return to have my vehicle checked for leaking fluid. The oil cap was not screwed in all the way when I had my car serviced on 12/22.
3. Kiel failed to complete the service process. He left me in the waiting area and I had to ask the ladies to give me the final paperwork and keys.
I am very disappointed at the terrible customer service I received on 12/22 and 01/05/19. My time is valuable to me as it should be to your staff!
S. Salas-Ruff
I appreciated that the service team kept me informed of how things were going with my car. Truly, there is nothing I could suggest to improve the experience.
Took longer than expected, but all done well and service rep was very polite.
They said the service would take an hour and a half, but they finished in 50 minutes.
Everything went quite smoothly. I arrived at 11:00 and was on the way home by 1:00. Car was serviced, inspected and washed. Waiting area was clean and comfortable. Tea and pastries were decent quality and pleasant treat.
No delays.
She was very honest and helpful even if I had to pay 535.00 for a window switch
Had a great experience, will be comung back for future services
Service Bobby provided was exceptional. Thanks!
Thank you for great service!
John was very helpful and kind
Thank you for the great service.
I was told the issue was resolved. The minute I drove away the transmission issue was still there. I had verified the issue several times and was advised the issue was fixed. My advisor Adriana was great, very professional, friendly and kind. It is too bad she was given the wrong information. Now, I have to take time out of my schedule to bring the vehicle back in.
Excellent service provided by John, always knowledgeable, helpful and professional. We are very satisfied with his service
Good job overall. One minor issue with the service was car wash. Car wash left several small grease marks on the front passenger door. I was able to wipe them off once I got home but it would have been nice if small things like that would’ve been taken care of before I picked up my car. Thank you.
John is amazing. I have been working with him for the past 7 years. I always schedule my appointments when he is working. I am very sad to see him go
Bobby was awesome. He got me an appointment and he greeted me in the morning and explained everything afterwards. I keep coming back for the customer service and the quality of work.
Thank you Bobby
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