Thank you for your help I truly appreciate it!
I felt as if Steve and I grew up together, like we knew one another our whole lives. I would refer anyone to Steve. I really appreciate the outstanding service. Much obliged!
Gratitude
Steve Duncan is an awesome service advisor. Very customer service oriented.
I always get good quality work when I come there thank you for a good job
Steven is friendly and focused on getting things done, a definite asset to Northeast Acura.
Steven is friendly and goes above and beyond to help. He is very conscientious to make sure I am fully satisfied with the service. Steven takes the time to make me feel like more than just a number- he takes the time to make me feel valued as a customer.
Robert went above and beyond from start to finish.
My car is in worse condition than when I came in for an oil ND filter change. I ended up needing brakes and rotors then I need a new caliper which was changed about two years ago. Now my car has a burning smell and shakes when I go over 40mph. Was not doing noT before. Indo remember the last time I had my calipers changed the same thing happened and I ended up spending more money to have it fixed.
My car is in worse condition than when I came in for an oil ND filter change. I ended up needing brakes and rotors then I need a new caliper which was changed about two years ago. Now my car has a burning smell and shakes when I go over 40mph. Was not doing noT before. Indo remember the last time I had my calipers changed the same thing happened and I ended up spending more money to have it fixed.
Prompt and pleasant and followed masks erc
Everything is always great at Northeast Acura. But my only complaint would be when items are written down on the job sheet, they are usually overlooked for some reason. This time I asked that the battery be secured down as I had to purchase a new battery to get to the dealership. As I was driving away I thought I should check to make sure it was done and sure enough it wasn’t. Not a big deal but hadn’t I checked it would have been loose until the next time I happened to be under the hood. I checked and they did secure it at that point but usually very please with overall service there
I appreciate the consideration. Bob explained everything.
Great service! Thank you!
Amazing customer service. Bob deserves an A+. Thank you.
Thank you Robert McGrath provided excellent service, and very kind just waiting to hear back from you about my little problem I mentioned.
The valet service is a terrific idea in these times. Thank you!
Robert did a great job - courteous, professional!and efficient - all while complying with COVID-19 restrictions.
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