As usual, your Service Team was great. My Xterra was done when promised and Jaime communicated with me throughout. Another advisor stepped in seamlessly to cash me out when I came to get the truck and Jaime was busy with another customer.
I have a serious problem with the policy of your Sales group to place unsolicited sales calls to service appointments. I've asked several times to have my phone number out on a do not call list, yet every single time I get a call.
It's simple, your service department and the quality of your product are why I would buy a car from you, not some used car salesperson that interrupts my day with an unwanted call.
She already did. There was misunderstanding on the oil type requested. Paperwork vs. sticker on windshield.
Great job! My repairs were finished prior to the estimated time and I appreciated my service advisor going over my vehicle report with me.
I don’t understand how it’s not possible for Nissan not to have a Loaner car when you guys are going to Swap out an Arm on A Nissan Murano 2020 that was son Recall. Why should I lose a day of work.
It was busy but I was taken care of by Paloma and your team, thank you
Carlos got me in quick and kept me updated during my visit.
Paloma has been exceptional with me with the service she provided to me.
Paloma was very kind and very professional I will come back to service my car
Ivann was straight forward and to the point from start to finish and made me feel like he had my best interest in mind.
Hello Cerritos Nissan,
This is for the attention of the service department and customer service. I have a complaint regarding my service from the morning of Saturday, May 22 and am requesting a refund.
My Nissan vehicle had a routine oil change service done this morning. My appointment was for 8:20am with Carlos Fuentes. After coming home, I found my car now has a very bad oil leak and is leaving oil pools in our garage and driveway. I have reference photos, though I don’t believe I can attach them to this inquiry form. If someone responds by e-mail, I would be happy to provide the photographic evidence as needed.
I called your customer service department multiple times upon discovering the issue, but was transferred around and ultimately hung up on. Ultimately, a representative informed me that the service center is closed today and that no Nissan service center representatives work on Sundays, so the earliest available appointment to correct this service error is Monday, 5/24. As a result of this inability to correct this service error on my vehicle in a timely manner, I will need to send my car to an alternative repair service center tomorrow (Sunday, 5/23) to avoid additional leakage and oil damage to our property, as well as to eliminate the incredibly pervasive oil smell that has now seeped into our entire home due to the severity of the leakage.
I have a receipt for the service this morning and am expecting a full refund due to this insufficient service quality and the inability to correct it in a timely fashion. I’ve had a history of receiving good service from your location, which is also where I purchased my vehicle, but unfortunately this instance did not live up to your standard.
Please let me know if you have any concerns. I am looking forward to your reply.
Thank you,
Mandy H
Thanks so much , my service was completely smooth and my vehicle service was done in a timely manner
Thank you Cerritos Nissan Service department for all the awesome help Ivan is a real professional he took care of all my needs.
Always friendly and timely. Eric is always informative about what my car need or just keeping me updated.
Tony is communicative, gets us in and out quickly and personally will get us and our car if needed. Great personal service!
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