Cerritos Nissan Auto Repair Service Center

His service was excellent.. I do appreciate all the effort he put in trying to have my car done fast..

Tony always kind,thoughtful,honest and always keeps me informed.

Felt comfortable with Ken and he was very knowledgeable, a pleasure to have him as my service advisor

Awesome service!

I arrived at 7:40 AM (11/3) and was greeted by Mr. Ken Vasquez. I informed him that I was scheduled to have a 40K mile service. I asked Mr. Vasquez approximately how long will this service take, he stated around 1 1/2 hours. At 9:00 AM, Mr. Vasquez informed me of additional services (in cabin filter & brakes) needed for my vehicle. I asked Mr. Vasquez if he could schedule it for November 10th at 7:40 AM, he said that will be fine. I asked him if my vehicle was ready and he stated that it just needs to be washed and will be ready in 10 minutes. 20 minutes later I went to the customer service counter to speak to Mr. Vasquez but he was assisting another customer. So another representative (very nice lady) asked if she could help me. I informed her of my situation, so she informed her manager (don’t remember their names). He said he would process me out but it will take about 10 minutes. I told him that I needed to leave ASAP. At 9:45 AM, Mr. Ken Vasquez finally was able to assist me. As he started to check me out, he stated that he would not be here next weekend, can you reschedule the additional services until November 17th. I informed him that I prefer that I keep it on November 10th, so he asked another customer service tech (Josh) to take care of it. My biggest complaint is that I was told that my vehicle will be ready in 10 minutes but in actuality it took 45 minutes and it was not even WASHED. Then to ask me to reschedule my additional services to meet his needs is very inconsiderate and unprofessional. Very unhappy of the poor customer service provided by Nissan.

Casanova took well care of me and provided with some advise as well.

GREAT TIMELY MANNER, JOB DESCRIPTION OF WORK BEING DONE ON MY VEHICLE WAS WELL DISCUSSED. GOOD JOB!

Thank you Tony Fears you were great to work with. Very helpful attentive and courteous.

He was truly exceptional in every way.

Tony is great

Did a great job ! Thanks

Tony was extremely professional and helpful!!

Perfect

Amazing

Excellent - Brian's services

Great as always Jaime goes beyond to meet guest expectations

Thank you so much for all your help . Can thank you enough for the quality of customer service and kindness you provided for me and my car. ???? Bless you

Well done Brian !!! Thanks !!!

Very very good

Buena atencion