I brought my truck in for an oil change. It turns out one of Nissan employees hit my truck into another vehicle. After waiting two and a half hours Kenneth Vasquez calls me over to explain the situation. In so many words He says that he was doing me a favor by telling me my truck was hit. That he could have just given me my keys. This type of service is absolutely unacceptable! I spoke with Peter the service manager and am still waiting on a call back from him. I purchased my truck at Cerritos Nissan because i thought i would get A+ service. Boy was i wrong. Once my truck is fixed i have no intension of ever bringing any of my 3 Nissans to that dealer again. I will also discourage any friends or family from going there. Kenneth needs addition customer service training.
I waited for 4 hours for a multi-point inspection and a check engine light diagnosis. Plus I had an appointment so it felt like it was unprofessional having me wait that long, despite how busy it was. I didn't even get a car wash.
I want Thank Jaime For his wonderful customer services And his great attitude Towards his customers !! Thank you so much
Kenneth Vasquez has always been quick to assist and ensures the serviced car is functioning at the highest level.
Excellent job. Thanks for the service
Thank you for good service Miguel García NISSAN CERRITOS
I seldom do surveys like this but except for Mia Young. She so very accommodating sweet and pleasant. She know how to handle costumers. She all provides me the answers to all of my questions. Thank you dear. 5 stars to Mia!!!
For the second day on the job Mia did a great work handling my service issue.
Ken exceeds customers expectations. Very friendly, helpful and with a great attitude... Very happy to be servicing with Ken
Excellent customer service
Mr **** was very helpful and professional , and informative
Thank you
Ken Vasquez always gives me excelent service that's the reason for my return.
Service Consultant, Mr. Brian Guillen, and the Cerritos Nissan Team were fantastic, during my 30 thousand mile visit. I appreciate that they completed the inspection under 3 hours. I enjoyed their free refreshments and their "state of the art" show room, with efficent new car models.
Have a blessed Easter weekend.
Dear Nissan Customer/Serv in order for me to comment properly (at length[UTMOST POSITIVE]) and appreciative re K.Vasquez assistance, I would appreciate the follow-up surgery be delivered to me by US mail; you have my address. email very difficult for me Thank you
Brian was amazing! Great customer service! ????????
Tony was amazing. He was polite, and definitely made my visit to your dealership a good one.
Fast Friendly and Quality Service the place to go for you’re car service needs!
Mr. Ortiz truly went above and beyond for me. I was very satisfied.
Great customer service. Thanks!
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