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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Lee Or.
5 out of 5
3/1/2022
Chad was great as always
Craig W.
5 out of 5
3/1/2022
Mike was great as usual. Always good service by him!
Robert M.
5 out of 5
3/1/2022
Chad was great as always and the car is working great. Everyone I came in contact with today was very helpful and totally professional. Thanks for a great experience. Sincerely Bob Moore
David W.
1 out of 5
3/1/2022
I mentioned upon arrival that a front light was out and needed replacement. Service person said would be checked, but light was still out when car was picked up. On a positive note, service was done on time. Also, saw no info on summary sheet as to type/quality of oil was installed. It should be standard/synthetic mix.
David F.
5 out of 5
2/26/2022
Anytime I deal with Mike Mills is a pleasure. He always explains everything to me and goes above beyond. He is just a good dude guy in general and I am thankful he is the person who deals with me every time I go. Thank you.
Leroy D.
5 out of 5
2/26/2022
Have been a customer with Ken Grody Ford for over 40 years and have always been a satisfied customer. Thanks for the great service.
Robert P.
1 out of 5
2/25/2022
My front end is Jerking all over the place since you aligned it. Also you said parts were need to properly align the vehicle. Instead of ensuring a proper repair you just aligned my vehicle and charged me. This is compensation unacceptable and unprofessional
Monica W.
4 out of 5
2/25/2022
Chad Larsen has always provided great customer service. He does an excellent job in answering my questions and in confirming I am satisfied with the services provided.
Eliseu A.
2 out of 5
2/24/2022
I purchased a new firs ranger from you guys and front bounces a lot my tires thread wore out on the inside and ford did not replace them with new tires to fix the bouncing.
Charles C.
1 out of 5
2/24/2022
Slow re pairs, poor communication, and not returning messages!!!
Ray O.
4 out of 5
2/24/2022
I wish you had a shuttle service
Stephen S.
4 out of 5
2/23/2022
Twee is the best.
Jose M.
5 out of 5
2/22/2022
I am very satisfied with the speed and quality of the service.
Melitta B.
5 out of 5
2/22/2022
Mike mills always takes good care of me and my vehicle. I have complete trust in him.
Jerry H.
5 out of 5
2/19/2022
Good job
Amy A.
5 out of 5
2/19/2022
Professional, courteous and timely.
Gerald H.
4 out of 5
2/19/2022
Chad in service department was awesome. Understood my issues and made sure they were all corrected before returning the car to me. Great customer service to me makes a company. Chad was excellent in making sure good customer service was done.
Betty J.
5 out of 5
2/17/2022
Great job!
Matt H.
5 out of 5
2/17/2022
Quick efficient service. Thanks Ken Grody Ford Team!
Steve S.
2 out of 5
2/17/2022
First let me say Mike is great. He keeps us informed and aware of issues in the car that need attention. I probably would not bring my cars all the way to KGF if Mike was not my service writer. But yesterday we brought the car in to fix a thermostat. Today as soon as we drive off the lot it now has an idle problem that was not there before this fix. Now we need to bring it back again to fix this new issue.

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