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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8632 reviews 74%
4 star 2487 reviews 21%
3 star 155 reviews 1%
2 star 205 reviews 2%
1 star 177 reviews 2%
Review Us
Farrah T.
4 out of 5
6/8/2023
MARC NUNEZ IS EXCELLENT. HE IS THE REASON I COME THERE.
Magdalena D.
5 out of 5
6/8/2023
Very happy with service. Carlos was really nice and answered any questions what I ask for. Really kind person and very helpful.
Brian R.
4 out of 5
6/8/2023
I have just started working with Marc. He does a great job!
Sheila B.
2 out of 5
6/8/2023
Paul Tran was rude and condescending. Was talking to me while also talking on the phone. Not very good at being a customer service representative. All the other reps came to the customers in the waiting room and told them about their cars when they were finished. Paul shouted out my name from the service department and had me come to him. I expect better from McGrath. My previous experience with the service department was good but not so much this time. Made me feel like I was wasting his time.
Mateusz K.
5 out of 5
6/7/2023
Great service !
John C.
5 out of 5
6/7/2023
Thanks Carlos
James B.
3 out of 5
6/7/2023
I’ll fill the survey out when I receive it
Christine V.
3 out of 5
6/7/2023
Poor customer service !!!!
Dindo P.
4 out of 5
6/6/2023
Great service form Paul
Eileen W.
4 out of 5
6/5/2023
Service was excellent as usual. I appreciate that they identify issues before they cause trouble on the road. Have always been a fan of preventative maintenance. Thank you.
Amir B.
5 out of 5
6/5/2023
He’s awesome
Titia K.
5 out of 5
6/5/2023
Paul is a superb employee! He took care of my car appointment with the utmost professionalism.
Edward S.
5 out of 5
6/5/2023
Awais is a true professional and customer centric. Top notch service!
Phillip D.
5 out of 5
6/5/2023
We are always very pleased with the service we experience.
Margaret C.
2 out of 5
6/4/2023
Thanks for asking. I brought the car in for a recall issue. But when I made the appointment and when the car was dropped off, I said it was nearly sue for an oil change and A2 service. I tried to reach the service department several times and kept getting voicemail. When I finally spoke to a young woman, I told her that it probably needed oil change and she said don’t worry they will call you after they do the recall. But they didn’t call me and my son was there and he just took the car and went home and of course today the light popped on that I need an oil change. I really wanted to get those two things taken care of at the same time. I suppose if I had been there, and not my son, it would’ve been easier however, I did was very clear with the person that I spoke to you on the phone and I wanted to get an oil change as well.
Maria K.
5 out of 5
6/4/2023
Hi, my service representative was amazing. He took care of me last time as well. I’m not sure what his name was, but please look it uo and make sure to complement him!
Sid T.
5 out of 5
6/4/2023
Good customer service
Joshua B.
5 out of 5
6/4/2023
Well done
John M.
5 out of 5
6/4/2023
Marc was super helpful!
Melanie K.
4 out of 5
6/4/2023
Carlos explained the damage needing replacement. He checked on me several times during the 4+ hours I was there. Your servive department is excellent

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