Dramatic changes in service delivery and not exactly for the better. Representative spoke on overdrive, it was difficult to keep up and seemed rushed like all he wanted to do was finish and move on to the next task or continue on a current task. When I returned for the car his speech had slowed down and asked for a good review. He modified his service delivery expecting that the greeting service would not have already affected experience.
The shuttle driver was rude and seemed to want to do anything except give a ride. Shuttle driver gave no greeting, nor informed us that he was leaving. When conversation was tried to be made with the driver he was short, his words were cut, his voice sounded annoyed.
Checked the car before leaving to check that everything I paid for was completed. Everything looked in order except for the wash, which looked to not have been completed yet.
I have been here before and received a completely different experience, the manager had greeted us and the representative double checked that I understood exactly what was being done that day. I needed a shuttle home and that time the driver was not rude and easily engaged in conversation. I was expecting similar service this time around and that was not delivered by everyone.
I received a good service and attention from Julie.
Thanks for your commitment
Julie is the best-very honest and extremely responsive.
Quick, friendly, easy. I wrote service for 5 Years at a major car dealership, Blair did great! I’ll be back at 20k.
Julie was great as always
service was fast and julie Rick's as always
Blair and your mechanics are always awesome!
Brandon has always provided great customer service each time I’ve brought my vehicle in.
Julie was fantastic and professional.
Julie provided a service that was exceptional. I'm always happy when she is available as my service writer. She goes "above and beyond" anyone else.
Julie was very helpful and very knowledgeable
Quick in & out good service...
Thank you David Saisslin your service was truly outstanding. You made me want to go back to Nissan service. Also thank you for having great people working at Nissan.
Always a pleasure to work with Rene. My service appointments are always positive!
Buen servicio amable personal me gusto .
Aprecio mucho sus atenciones Thank you
Jose always treats me with respect and he’s patient. He explains all that was done and he reviews all recommendations needed. I will always see Jose for future car issues. Great assets to your team!
I rather go to Avondale for my oil change since it’s cheaper then other places. I know you guys were busy, however two hours is a long time to wait for an oil change. Also I was bombarded with things my car potentially needed, it was a lot to take in.
Brandon is always very courteous & knowledgeable with me and my vehicle.
His customer service is exceptional. I know when I take my car in that Brandon is going to take good care of me & my car.
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