Jose as always was friendly and courteous. He is always going above and beyond to assist me, Jose took care of my vehicle needs on short notice. My car was finished as promised. The customer service I receive is the reason that my family continues to use Avondale Nissan.
Everything was quick and easy, Blake did a great job helping me.
Blair always does a great job. Informative before , during and when service is done.
All work was done in a timely manner. The service was seamless, and the vehicle was returned to me clean and ready to go.
2 weeks ago i called and spoke with Blake and advised him i just moved to AZ and was needing a oil change and tire rotation. He begins to ask me what kind of car i drove and i said 2017 Sentra and he stated that the newer cars take synthic oil, which i knew that from my previous oil changes. He was telling me it was around 45 something but on tuesdays it’s 25.00 for ladies day. I made it to my appointment on Tuesday and this other rep helped me and his name was John and he was very very nice. So i was telling John what Blake told me over the phone and he said no that’s not correct. I waited for my car to be done and Blake had my paper work and keys and stated it’s not what he told me and has to bite the price. He didn’t go over my paperwork with me on what was needed, i had to go over my own paperwork and ask questions about what was needed and prices. I know the date and time i called and spoke with Blake about my oil change and you guys can pull the call. Either i get switched to John or I’ll just take my buisness to another location no matter how far i gotta drive
An issue with a brand new vehicle, less than a month old has not been resolved after two visits to the service dept. part for a new vehicle is back ordered. Unacceptable
I was completely caught off guard with the level of customer care that was given me. This Nissan dealership stood by their commitment to deliver exceptional customer service and I am extremely satisfied. They stood by their work and covered my repair under warranty when I expected to hear it would not be covered. Honest and focused on quality work and customer care. Thumbs up guys.
Service Mgr Blair is why I take my car to Avondale Nissan for service. He is exceptional at his job!! I'd move him up the ranks because this is the type of person you want representing your company.
Blake was very informative, nice and personable. Look forward to servicing my car with him again!
Service was spot on and quick
I would like you to know that you guys have a fantastic team there at Avondale nisa
Tire balance was done and car still shakes on the freeway. Car was taken in at 9:30 for my appointment and didn’t get it back til around 4. Waste of money for something that didn’t fix the problem .
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