Haselwood Volkswagen Hyundai Auto Repair Service

With all that is going on right now it was still a pleasant experience!

Nina was awesome!!! Thx Nina

Excellent service

Caroline, like us was surprised that we had to bring in the car again for the oil issue. We are hoping that we won't have to return again for this issue.

Super kind and helpful. Great service team.

Very professional wish I would have bought my vehicle there and not Larson

Caroline was a great communicator and kept me very up to date on the status of the vehicle. She was also very truthful and trustworthy which is hard to find.

Excellent service! Very nice and helpful! Greatly appreciated Nina!

My wife Janice had the EXPEL ultimate applied to her 2020 Tiguan on Tuesday the 24th. (Time it was to be dropped off) We were told it would be a 3 day process and were asked if we wanted a rental car we declined because of virus concerns. The next day(25th of March) we received text message from Nina Shaw saying the Tiguan was ready for pick up. We thought that was odd as service department said it would take much longer as well as what Ed Hildebrand said at the time of purchase. When Janice picked the Tiguan up the 25th she noticed only the front of the vehicle had been washed and treatment applied the rest of the car was very dirty (outside). 1. They couldn't have washed the whole car? 2. No one explained to her that it was just the front third of the car for treatment. 3. They told her that the car could be driven but not to wash it as the process took three days to cure. Never mind it was raining out? Then after complaining of how dirty car was returned to her, service department told her she could wait and they would wash the car after they just told her NOT to wash the car for three days???? 4. When license plates came in we picked them up and asked to have the plates installed, courtesy of most all car dealerships. The person who installed them stripped the holder and if not for me checking the installation plates would have fallen off while driving. They got bigger screws and re installed and complained to me that the dealership has them pay for screws to do this?? My daughter just bought a 2019 Passat the month before from Haselwood and the same thing happened to her only her plate fell off. We also had paint issues with the 2016 CC purchased that after two attempts to fix we just took the car back. My wife likes VW's and we would like to stay local with purchases but it seems customer service at Haselwood has really gone down hill sorry to say. At least for us. Our family has bought 7 cars over the last 30 years from this location but we are going to have to think twice on our next purchase or referral. What was that old saying of Zig Zieglars about every customer has at least 250 friends? I believe with social media that number can be multiplied by much more. Attention to detail! The little things. Janice A

Professional, helpful staff. Quick service and updated ways to make paying for service easy through a link. Communication was phenominal.

Cole was cool.

i’m never coming back to this dealership i leave frustrated every time.

Nina is always great!

Nina was helpful and kept me updated on my service status.

Caroline was very professional an Courteous explained everything very well and I will be definitely coming back for any other service issues I have

Jesse was great. Went above my expectations with his customer service. Well done Jesse. See you next time.

Staff always friendly and welcoming!

Nina is outstanding!! Shes kept me so informed every step of the way. With this pandemic, she is a trooper coming to work. I appreciate so much all of your mechanics and staff coming to work to keep all of us going!! I appreciate all of them.. God bless all of you!

Caroline was very helpful. She did a good job and got the sales manager to speak with me regarding another problem with another employee. It all ended up ok. Caroline made a good choice in getting the sales manager involved.

She was pleasant, helpful and responsive. I felt that she truly cared about me as a customer.