Service Center

Real Reviews From Verified Customers

Marianne C.
5 out of 5
8/21/2018
Thank you for excellent service.
Russell F.
1 out of 5
8/20/2018
I came in for maintenance and somebody at the dealership did not let Bluelink know and it still says I have maintenance due on thecwebsite
Donald K.
2 out of 5
8/20/2018
You gouged me on labor. I came in to get a new serpentine belt tensioner and serpentine belt. Your technician took over 3 hours. I am a reasonable person, but this is ridiculous. I could have done that same procedure in an hour, and I am not a technician and I do not have the facilities and tools that you do. This is the reason why people avoid going to dealership service departments (except for warranty claims); you routinely charge a minimum of 50% more than a regular vw shop. The only reason I went to you was because it was saturday and no other shops were open.
Larry J.
2 out of 5
8/19/2018
Told by one member of staff to come right in for battery replacement, some clients had not come in for scheduled service. Wait was close to two hours. Successfully completed.
Jason T.
1 out of 5
8/19/2018
Communication was bad with the text message system. I had no response to my inquiry on the status of my oil change. Appointment was at 9 and I had to call around 3 to check on the status. I informed them I wasn't in a hurry and didn't need by a certain time but I didn't expect 6 hours for about 30 minutes to an hour of work.
Elizabeth S.
5 out of 5
8/18/2018
Cameron was amazing and provided exceptional service!
Kathleen C.
4 out of 5
8/18/2018
Yes I was I will be back when I hit 11,000 mile check up.
Bonnie I.
4 out of 5
8/18/2018
Nice job and car was readycwhen they said it would be
Jason R.
4 out of 5
8/18/2018
Cameron is amazing!
Kathryn C.
5 out of 5
8/17/2018
Great service, friendly people
Peter M.
5 out of 5
8/17/2018
Cameron is an asset to your organization!!!!
Claudia K.
5 out of 5
8/16/2018
Always feel welcome and appreciated at Haselwood Volkswagen Hyundai
Robert C.
3 out of 5
8/16/2018
Service was timely and service rep kept me informed, however, it was Overpriced.
Joshua M.
5 out of 5
8/15/2018
was always kept up to date on ny car. thanks for great service
Keith P.
5 out of 5
8/15/2018
My experience met my expectations
Colin S.
4 out of 5
8/15/2018
The team was extremely helpful and patient as they worked through the inconsistencies between what was considered 7500 mile on the website and what my owner's manual specified (all with regard to my Hyundai pre-paid scheduled maintenance plan). When we came to what seemed to be a dead end, the service manager I told me he would raise the issue further for resolution, a gesture I appreciate greatly.
Bill B.
5 out of 5
8/15/2018
Thank you
Shari J.
2 out of 5
8/13/2018
Honestly I had an oil change, I got there at 12:30, took over 1/2 hour to get checked in. After over 2 hours I found a service person (Laurie - retirement day, not even working anymore) to help get me checked out). Pulled out of lot after 3:00. Long day for a simple oil change.
Wes H.
4 out of 5
8/13/2018
While we miss Laurie's cheerful, customer-oriented & knowledgeable presence, your current service team are obviously committed to the same level of a positive customer experience. Appreciated!
Harriet Z.
5 out of 5
8/12/2018
I'm very happy that my Hyundai is being take care of by Hazelwood Volkswagen and Hyundai where I purchased my car from. I feel by doing that the technicians can take care of any problem that arises. I thank you so much. You've done a great job!

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