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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Tamera L.
1 out of 5
11/9/2018
Just handed back my paper. Didn’t go over anything. For $170 I’d at least like it to be gone over with me. I needed brakes and a cv boot. Only knew that cause I looked at my paper.
Tom H.
5 out of 5
11/8/2018
Larry did great! He was friendly and knowledgeable. A little nervous, but able to laugh at himself. Checked with the techs and was able to get me the quote and answers I needed about recommended work. I enjoyed working with him.
Bryan O.
1 out of 5
11/8/2018
I couldn't get through to a live person for days- even when my car was getting serviced. When I tried to make an appointment, I was on hold for 20 minutes for svc Dept then disconnected. When I called back was on hold for 11 minutes for main number then disconnected again. Finally made my appointment online.
Tyson D.
1 out of 5
11/8/2018
The mileage for next service display when you start up the car was not reset. So after the service today it says we have 70 miles until our next service. I now have to go back to dealer to have it reset
Joann V.
5 out of 5
11/8/2018
Thank you!
George K.
4 out of 5
11/7/2018
First thing right away is George never brings the car in Karen Gossett brings it in and his name is always on the e-mail. Could you change that please>>>>>>>>>
John C.
5 out of 5
11/7/2018
Great service and much appreciated.
Kelly Z.
2 out of 5
11/4/2018
Would really appreciate the vehicle display on the dash be returned to the same setting I brought it in with. Might sound like a little issue but it was frustrating trying to remember how to change it back to my setting. This is also the 2nd warranty issue we’ve had to deal with in less than one year, last issue I had to call to see if part was in, I was not contacted as promised so I surely hope this issue’s service goes smoother in that regard.
Kelly B.
2 out of 5
11/3/2018
The computers were glitching so I get that everyone was frantic but that doesn't explain why when I walked in and stood at the desk, no one made eye contact, much less greeted me for about 2 minutes. There were about 4 people behind the desk, only 1 person helping another customer. It was that person (Brett I think?) that finally greeted me while he assisted the other customer. I did some errands while I waited but after about 3 hours wanted to know the status and no one answered the phone in the service department. I went back and it was clear my car had been done a while. Brett showed me the stack of invoices he had to call on but it seems like someone else could be calling people to let them know their car is ready? Overall not a bad experience, just not great. No need to contact me.
Carlos G.
5 out of 5
11/3/2018
Good Job!
Jesse R.
5 out of 5
11/3/2018
My god that Jesse is helpful and good looking!!
Chikako I.
5 out of 5
11/1/2018
Excellent! I am very happy with his service.
Shamiah Karey.
5 out of 5
11/1/2018
Thank you for all your help!
Kayla H.
5 out of 5
10/31/2018
Jesse was great, and I appreciate the communication and expertise he gave.
Cynthia-Ruth R.
5 out of 5
10/31/2018
courteous; timely
Joann V.
4 out of 5
10/31/2018
Very efficient, discussed everything that needed to be addressed prior to actually starting to work on car. A very pleasant, knowledgeable group. In fact, just before leaving, a note was placed in the computer to call me when a part I requested came in. Also informed me that my batteries strength was actually very weak. Because of that, I stopped at Les Schwab on the way home. Overall, a great big THANK YOU!! Joann V
Heidi T.
5 out of 5
10/31/2018
Lars and Jessie were amazing!
Robert M.
5 out of 5
10/30/2018
Good job By ALL thanks Lars and his staff Bob Major
Katelyn S.
5 out of 5
10/30/2018
Great service!
Pam H.
5 out of 5
10/30/2018
Always great service.

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