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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Sara F.
2 out of 5
9/27/2019
Jason was great, no complaints there. When he was gone, communication was very poor. The mechanic had questions about the actual problem, but calling me for input wasn't even considered. When Jason was gone there were no actual status updates, even tho i called and left a voicemail requesting one. The first time I got thru to a live person I was told Jason was out for the day, then while I was on hold I got a text message from "Jason" that left me with the impression that Haselwood was more interested in placating me than communicating with me. Jason has excellent communication skills, Haselwood's automated system does not.
Chase R.
5 out of 5
9/27/2019
Awesome person to work with! Gave me all the information I needed and did not feel forced on to buying anything but still gave me options for the future. Awesome experience and would love to work with him again
Stephen B.
5 out of 5
9/27/2019
Nina kept me well informed throughout the process.
Caecelia L.
5 out of 5
9/27/2019
Great communication on the progress of my car
Kenneth A.
5 out of 5
9/27/2019
Very prompt and polite good service
Tilman R.
5 out of 5
9/26/2019
Very professional, good customer service.
Calvin W.
4 out of 5
9/26/2019
Service provider was grest
Christine M.
5 out of 5
9/26/2019
Jason was very polite and friendly. I look forward to seeing him again when I bring my Volkswagen in to be serviced. Thank you.
Eleysia F.
5 out of 5
9/26/2019
Nina did an excellent job. The service was great on my vehicle. The sales guy was super pushy.
Beverly B.
5 out of 5
9/26/2019
Jason was super friendly and helpful Great customer service ability I’m so glad he is the one who greeted me when I arrived to have my car serviced Thank you so much Jason You are awesome!!
Lucy G.
5 out of 5
9/26/2019
Brett Maddux was helpful, well-informed, and friendly. The service received today was consistent with the high quality I have always experienced Haselwood Hyundai over many years.
Judith P.
5 out of 5
9/26/2019
I was very impressed with Jason.
Ja'Nae W.
5 out of 5
9/25/2019
It’s always such a pleasure to have Jason’s help! He’s always able to answer any questions I may have and I believe he always goes out of his way to make sure I have the best experience possible! I’m always so grateful to get to see him when I come there For my services!! Thank you so much Jason!! :)
Muriel M.
5 out of 5
9/25/2019
Very satisfactory ! Caroline was very professional , but friendly and helpful!
Michael S.
5 out of 5
9/25/2019
As usual you are an excellent service experience
David A.
5 out of 5
9/24/2019
Very friendly and helpful!! Thank you so much!!!
William H.
5 out of 5
9/24/2019
Pleasant, efficient and knowledgeable of the product and services, she made the appointment a completely satisfactory customer experience.
Lisa V.
4 out of 5
9/24/2019
Very helpful, not pushy at all. I always get nervous that auto shops will try and say I need to get X Y and Z done when I just want the oil change and can’t afford anything else. Brett did the opposite. He also informed me that it wasn’t my wipers that were loud but the internal motor controlling the wipers. That was super helpful because I was about to buy new wipers. Now I will schedule that with Brett within the next couple of weeks. Very happy with everything.
Bjorn L.
1 out of 5
9/24/2019
Misdiagnosis or incomplete diagnosis leading to thousands wasted. Offer to trade car in was not in good faith as deal changed when I showed up. And 5.5 hours wasted with only 1 if three cars I asked for being shown. Worst dealership experience in 41 years of driving. Also updates on car were few and far between.
Saundra R.
5 out of 5
9/24/2019
She was great, kept me updated and informed

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