Candace very helpful, explained everything so I could understand.
The Ultimate Ford service advisor, Candice Maestri was very pleasant, well organized and professional. The service on our 2013 Edge was done as scheduled, an inquiry on new tire pricing was presented without pressure and overall; much was accomplished in very little time.
Kelby and the service department went above and beyond to help my family out in a tight situation. Everyone was super friendly and helpful. We are greatly appreciative of the service we received.
Great customer service and support!
Kelby was very proficient and courteous. The work completed appears to be done very well, and without any evidence of grease smidges left on the surface surrounding the area the work was done. I did observe that fender protectors were not commonly used in the shop, could protect against scratch's etc..
Although the service people were congenial and friendly, they are overworked. Taking a half day to make a key for my autovwas ridiculous.
I will follow up with my questions on the double-clutch transmission in the Focus, which apparently the dealers haven't clear information about. Since I had to turn in my VW diesel around the events of 'dieselgate', it would be disappointing to have another legal matter to deal with, having purchased (at 74) our first Ford ever...and we do like the product and service...so far. WJWEEKS
Candice Maestri took good care of me. The car was fixed promptly, and for free. I was not expecting it to be fixed so quickly, and I was not expecting it to be free.
The problem was with my anti-theft system, which for unexplained reasons had deprogrammed itself, making my key unable to start the vehicle. It happened once before, just before the July 4th holiday. It took over a week that time, and it was neither free nor cheap. I was disappointed to have it happen again, just weeks later, but this time she said it was under warrantee. Let's just hope it doesn't keep happening.
Liked the updated and high tech facilities. The guy that worked on my truck came up and was talking about the repair. That was cool. Here's something worth more than your normal survey......let the mechanic talk to the customer about their vehicle. That would make an impact as opposed to the front desk that are overwhelmed by the sheer numbers
Candice gets it....what a great asset to your team! I recently retired after 35 years in Plant Quality Management with Baxter Healthcare, where I was afforded many opportunities to witness employees striving to exceed customers' expectations. I saw it again today as she interfaced with me and other customers.
Excellent service and very detailed keeping us informed about what was goin on.
Candice was very nice as well as very helpful.
Was told my new key could not be programmed because there was something wrong with my car, and was still charged to program the key even know it does not work. Then was told would have to come back to have the problem looked at.
Candice and Kelby are very knowledgeable. They are so pleasant and fun! I really like the Ford dealership the most. Glad I switched! And I will be buying tires for my Liberty there too.
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