Most excellent service. Thank you.
Good team work from Mary and the technicians. Grateful.
Mary is always a pleasure to work with
Mark consistently provides good service!
Steven. Was extremely customer focused. He went out of his way to research
A road hazard warranty from another Mercedes dealer
Kudos for Steven. He gets what real customer service is all about!
Eric P
When dropping of my truck I had requested to have the ski rack removed. Handed over the key to the ski rack during my drop off. When I retrieved my truck it was still on. Mark was not in on the day I arrived at the dealership. No one was aware that the ski rack was to be taken off. I was told it was not in the notes. I was shown the notes. I didn't know what to say. I was very uncomfortable. I felt as if I had made a mistake, treated as if I never made the request because it was not in the notes. I just wanted to get out of that dealership. The lady that came to help fix the problem treated me as if I was a problem.
The mercedes team was absolutely professional helpful and responsible
Thank you very much for your help with my key repair. I'm a proud mercedes driver Since. 1980s but this was the first time I use the service team
I'm so proud of the accomplish team. Happy new year to all and God bless every body. Amilcar. Ferrari
The advisor was out to lunch when I arrived on time for my appointment causing me to wait 15 minutes for someone to help me. Quite unsatisfactory.
Everyone that I met there today was extremely friendly and professional. Tony was very knowledgeable and courteous. I enjoyed my service experience with Mercedes Benz of Marin and would recommend your services to others.
Very Best,
David
Mary is great. No survey please.
Easy to work with. The work was done promptly and Tony was very accommodating with the pick up of my vehicle.
The service is not finished.
Everything was great. The only thing my car says I need a B service next time when I need a A service. Other then that the service was great. Thanks
Took 2 weeks .. logistical issues resulting in us not having our car for 2 weeks and 2 days
Mary was pleasant and efficient
Tony has very, very, very little room to improve. He
makes sure that my experience at Main is all good.
Outstanding and professional performance of
his duties.
Everything was perfect but for the first time ever I really want a coffee and the machine won't work !!!!! Really. Well I will give one more chance another day. Thank you.
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