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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
MATTHEW C.
4 out of 5
5/21/2021
Traci Crespo is the best....she always anticipates my needs and “takes care of things for me”.....
Sheri E.
4 out of 5
5/21/2021
Traci was great to have as an advisor! Very communicative and responsive. Went above and beyond to communicate with the tech and understand the issues.
RICHARD B.
4 out of 5
5/21/2021
She was nice and very responsive
MARK S.
4 out of 5
5/21/2021
Traci is excellent and very helpful. Best service advisor I’ve had.
Lee A.
4 out of 5
5/21/2021
It is a pleasure to work with Traci. She provides excellent communication and friendliness.
Jason F.
4 out of 5
5/21/2021
My service rep did an outstanding job, and I would recommend him to others.
Jason S.
4 out of 5
5/20/2021
MB of Marin is lucky to have Traci. She creates customer loyalty, not only to the dealership, but to the brand. She’s smart, funny, proactive, communicative and very knowledgeable.
Bruce S.
4 out of 5
5/20/2021
Excellent service, as usual. Thank you!
MARIO R.
5 out of 5
5/20/2021
Thank you for wonderful service
Stanley C.
4 out of 5
5/20/2021
Listened to what I was saying
DOUGLAS A.
4 out of 5
5/20/2021
Everything was perfect. In/out quickly with beautiful loaner. Car ready before promised and pulled up ready to go when I arrived. A 10!
Linda B.
2 out of 5
5/20/2021
Tracey is great! Greeter out front should be fired. Arrogant and rude. Not a problem solver.
Marcia M.
5 out of 5
5/20/2021
Always excellent service
CAROLYN A.
5 out of 5
5/20/2021
Great service. He was very polite and had very good manners. He explained the process to me very well. I look forward to working with him in the future.
Lisa Z.
4 out of 5
5/19/2021
Grateful the actual cost came in below the estimate!
Russ B.
4 out of 5
5/19/2021
Steve was great. Very responsive, helpful and knowledgeable.
LEONARD T.
4 out of 5
5/19/2021
Extremely helpful, willing to go the “ extra mile”. Expressed that “I” understood what this service covered and what the next would cover.
Ilene M.
2 out of 5
5/19/2021
I have already spoken to the service manager about the poor service. I certainly hope things improve.
Jeannine W.
4 out of 5
5/19/2021
Traci made the visit so easy!
Ellen O.
5 out of 5
5/19/2021
Traci is great!

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