First class treatment in every way !!!
Eliseo is a asset to the agency without a doubt !!!
Very helpful and quick service. Traci was a huge help!
I left a message for Noah about the problem that didn’t get fixed minutes after I picked up my car. The door rattles are still exactly the same unfortunately. I found an online thread at MBworld that addresses my issues and I am going to try to fix it myself. The car (recently purchased from MB SAN RAFAEL) was also treated for cigarette smell using an ozone machine I believe. There’s currently a strong chemical smell residue in the car. It might be the ozone (O3) but I am not sure. I am leaving the windows open overnight and hope it will go away soon. I do get headaches when I drive it with the windows closed.
Eliseo is always such a pleasure to work with. He’s kind, professional, and provides efficient and friendly service. Thank you, Eliseo!
While initially a bit frustrated with getting everything fixed, Steven came through and made sure everything was thoroughly addressed. I am most grateful for his diligence.
Outstanding service by Eliseo as always!
I was. It kept informed of the status of my car. I did not hear from Mercedes for multiple days.
I had a 12:30 appointment and no one was available to help me. I waited and ended up finally on my way at 1:00.
Mark always listens to my concerns and is responsive to doing his best to resolve issues that can be resolved. Please thank him for all his great work.
Eliseo is the main reason why I have stayed with this dealership and why I will lease a new car this year ! There have times when I was not happy with my cars but his level of professionalism , always focusing on the solutions, not the problem has earned my loyalty since 2003 !
Eliseo was very helpful and friendly
Traci was awesome, great customer service
Traci is energetic, generous, and wise.
Took a reaaaaally long time for many different reasonsbut otherwise great
Tracy,
Explained the airbag recall and parts to me in detail. She made sure my car was detailed. I will definitely return for any services needed
He was efficient and courteous!
Good customer service!
Angelo is great. He is an asset to the company
Thank You for the wonderful service!
Angelo handle the whole process very efficiently.
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