As usual- Longo Lexus did a fabulous job!
Rene Reynoso was professional, knowledgeable and courteous.
Kelly Yang was very professional, prompt on answering my questions and returning phone calls. Most importantly, he is extremely knowledgeable.
Rudy is knowledgeable and explained everything clearly.
Frank - Very good as usual.
Great service! Love Lexus will recommend!
Frank was very courteous and professional. Thank you for providing a pleasant service appointment and taking care of my automobile needs.
CELIA H
Jim was very nice and helpful, job is done. I am very happy and thank you so much.
When I came to your garage by Uber to pick up my repaired car, I was waited by your receptionist and David for a long time! Absolutely, bad service! Not suitable for Lucy car like Lexus.
Rene is most reliable, professional and accommodating to cluents needs. He is friendly and very intelligent. Thank you for having such excellent employee.
Thank you for the Helpful of the Team works & Excellent Services
Man Wong was very responsive to our questions and addressed our needs very professionally.
Man Wong provided exceptional service and I was completely satisfied with everything. Man was very knowledgeable, nice, patience, and kept me informed every step of the way. He made it super easy and stress free. Man is the best. I would definitely recommend Man to anyone who needs service here.
Service rep was not trying to understand customers perspective. Robin was defensive when it came to an inquiry on the possibility of extending complimentary maintenance due to non-use of car during COVID times. And when it came to repair of non standard item on my certified Longo Lexus...Robin gave excuses instead of listening to the customer. The non standard item was. It identified in my car when purchased from Longo...the dealer should still be responsible for its serviceability, especially when it is a safety issue!!!!
John Yang is a very professional service advisor about the Lexus.
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