Amazing service, looking forward to visiting again!
Frank was thorough , very professional!
Made our experience a pleasure
My car problem to me was very difficult. Francis was great, not only was he patience and understanding, he repeatedly kept us informed of all the trouble shooting that the technical was doing. We felt comfortable and trust with him which is the main reason that we always return to Longo Lexus.
Thank You! Especially thanks Jennifer Lew arrange the service!
Jim Palmer was very thorough and looked into the problems we had noted since the last service on our 2009 Lexus RX350. Everything was taken care of. Thanks, Jim.
Great at explaining details patiently. Good service
Having concierge service is the greatest. Even though Longo’s service department and waiting area are very comfortable and the drive from Ontario isn’t that bad. I’ll always use this service. Makes life so nice!!
Mr. Wong was great! Very knowledgeable and helpful in regards to my service for my Lexus. Will return to him again soon.
The advisor Beau Li is kind, honest, courteous and professional, his work exceeded the highest expectations.
He should be highly commended for his outstanding work.
Thank you to the mechanics and Mr. Yang for providing excellent service for my car.
Thank you for the great service.
Thank you. Service is always top notch at Longo.
I do have an open issue. When we purchased the car in May 2020 (Memorial Day Weekend) our sales man said the damaged (prior to purchase) to the driver’s sun visor would be repaired during our first servicing. Rene tried to research this open issue.
I do need this issue resolved. Please let me know when I can schedule for repair.
Thank you again for the great service. Karen C
Rodolfo Ayala provided excellent customer service. He explained everything so that I was able to understand. He also provided me with different options available to me. Because of his great friendly and professional service I will be sure to always return to Longo Lexus service center.
Keep up the good service, and I'll continue to have the vehicles serviced at Longo.
Very professional and courteous. Kelly kept me loop with what’s going on with my car, gave me great advise to save me money, gave me accurate promise times. I am completely satisfied with his service and the experience.
Good customer service and prompt
Always a good service. Thank you.
He is efficient and gives clear details about service and helpful to make the visit very smoothly done
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