Pleasant experience, no hassle and very straight forward. Appreciated the extra mile of providing an Uber pick up from my home to the dealership. This is my second time having my car serviced at this location and each time I am greeted with excellent service, thank you.
I went in because I was losing tire pressure. I assumed I just needed new tires but then Robin checked everything else in my car and quickly alerted me that my brakes were at 1mm and let me know they needed to be changed. I agreed and if it wasn't for Robin's and the mechanics thoroughness I might have needed my brakes to be completed replaced instead of just the pads.
David and Team Longo did an astonishing job! Really appreciated The tech who performed the repairs on my F as well as Jacob at the front. Thank you Team Longo!
Thank you for u good service’s
Michael is very professional and friendly.
My Highest rating for Edgar. Very nice person and always up to date on my car status... he will be my service advisor from this time on.
As always. Excellent service
i’ve been coming to longo for a few years now. edgar and the service technician teddy h. have consistently provided exceptional service. i don’t want anyone else servicing my LS. longo has crown lexus beat by miles.
Me palmer service is excellent
Jackie was off on the day that my car was ready. Bo, her partner, called me to tell me the car was ready for pickup. When I picked it up nobody came to tell me what was done to the car. All they did was process the paperwork and told me to wait for my car. As of this moment, I am not exactly sure what was done to the car. I was disappointed with the customer service I received this time at Lexus after been a customer of lLexus for over 15 years.
I loved Jennifer. Last time I asked someone to check my lights and they were charging me over $300. I declined the service and now several months later I brought the car in and Jennifer took care of it for less than $100. I feel taken care of and completely trust he. I want to have her all the time.
Thank you for your service Appreciated.
Robin Ho is the man! Always helping me out and being very positive towards clients. Best service advisor I’ve had
The original loan vehicle was filthy,front and back. It wasn’t cleaned prior to assigning it. The second loaner vehicle was cleaner but it clearly wasn’t cleaned as well as it should have been.
The service tech, Man, was very quick and curt.
Thanks for the great service.
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