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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1501 reviews 67%
4 star 510 reviews 23%
3 star 66 reviews 3%
2 star 76 reviews 3%
1 star 80 reviews 4%
Review Us
Dennis M.
5 out of 5
12/12/2019
Great job
Barbara R.
5 out of 5
12/11/2019
Jason is outstanding...friendly, knowledgeable, looking out for the customer's best interest. I appreciate him very much.
Todd B.
5 out of 5
12/11/2019
Excellent communication and customer service
Clark C.
5 out of 5
12/9/2019
Excellent help! Thanks!
Cheryl R.
5 out of 5
12/8/2019
Exemplary service!
Doug W.
4 out of 5
12/7/2019
Jason was very helpful, and brought to my attention several other items that I plan to get scheduled to freshen up our Tundra.
Jonathan B.
5 out of 5
12/6/2019
Always excellent service
Constance D.
4 out of 5
12/5/2019
Thanks! Merry Christmas!
Timothy M.
4 out of 5
12/5/2019
Fuckin A cotton
Robert B.
5 out of 5
12/4/2019
Thank you for your fast and courteous service
Jon R.
5 out of 5
12/3/2019
Jason was quick, efficient, and friendly. Good experience. Thanks!
Patricia J.
5 out of 5
12/3/2019
Thankful for the tip that Dave gave me to mouse proof my car. Have already implemented his suggestion.
Gary S.
1 out of 5
12/1/2019
Though I am satisfied with the final outcome I think it took more times back to the dealership than it should have.
Todd P.
5 out of 5
12/1/2019
Very organized made for a quick emergency repair. Well done. Thanks
Robert A.
4 out of 5
11/27/2019
Jason Zak is the “ideal” man for the position he is in. Great personality, very friendly, He actually listens when you talk, when some others pretend they are! I enjoyed the idea of looking forward to getting to know him better. He has a special gift of making people feel comfortable and assured I will return again for any future updates my vehicles may need without hesitation!
Kim S.
1 out of 5
11/27/2019
I got a service charge that I did not authorize
Barbara B.
4 out of 5
11/27/2019
Is there something in writing about the two year guarantee to replace a tire that is damaged beyond repair? And is that just one tire, or more than one if that would happen? Just checking. I was very satisfied with the work done today. I was kept informed throughout, and it was done in a very reasonable timeframe.
Brenda H.
5 out of 5
11/26/2019
Excellent recommendations, service on vehicle, and overall experience. Ease of scheduling, bringing car in for needed work in a timely manner, and accommodations high. Great experience.
Brian B.
2 out of 5
11/24/2019
I have always been completely satisfied with my service at Hosmer. Somehow I felt like I was left “hanging” this time - like I was bothering Hosmer for something trivial and that I needed to bring the car back a second (or more?)time(s) - 120 miles round trip! I made a couple of phone calls to Toyota and they resolved the problem the next day! I will continue to have my RAV4 serviced at Hosmer in the future!!
Schad W.
2 out of 5
11/24/2019
You broke my wheel studd, didn’t even apologize, then you put a different lug nut on my vehicle so when I had a flat I was stuck. When I called your service guy made it sound like it was my fault. Nice. Then you offered to give me the tool to take it off. I asked the service manager twice if he was sure about the tool. He said yes and pretty much acted like I was an idiot for even asking. Guess what, tool didn’t work. So I hired someone to come and remove the jacked up lugnut you installed. Took the tool and lugnut back to your service mgr. he didn’t say a word. Not, hey sorry about that, nothing. Your service is nothing short of horrible. I’ve brought all my vehicles to be serviced there and even bought two trucks from you, and that’s the way you treat a loyal customer? Your service manager lacks basic service and customer communication skills. I’ll be taking my vehicle to Ames to get serviced from now on, and I’ll never buy another vehicle from hosmer either.

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