I scheduled an appt. for my Tacoma after noticing a fuel smell around the gas tank area. I was in a bad mood when arriving to the dealership but when my service advisor Marvin Mallari greeted me and was concerned about my issue I was more at ease. He thoroughly explained the what issue symptoms could be and he would make sure to take care it made me feel great. Marvin is a friendly and knowledgeable staff member and that made all the difference in my customer experience. Great jibs folks and I am one to recommend your dealership to friends and family!
I was supposed to get an extra job done to my car and was expecting to see a video of erverything that was done to it and did not receive one. I doubt everything was done within one hour when it was suppose to take a minimum of two hours.
Mr Mallari is a very good in dealing with the customer , he is very friendly and we are very satisfied in his service
Marvin was very professional and informative ????
Mike Ttan who is a best customer service in the service dept :
1) Good communication ( Explained warranty services, the problems of the vehicle)
2) On time to picjk uo the car
3) Rely & Trust him on services
Very friendly and fixed my headlight for me because it wasn't plugged in. Would definitely come back again for Marvin.
Mike Tran is the best service advisor.
Mike is honorable, reasonable and professional. I have recommended others to go to this Toyota specifically because I respect Mike so much. He does a great job! Paul
Jazz was awesome. He walked me through everything I needed to know.
Vehicle done at estimate time.
Thanks
Process was easy but when I booked the appointment online, the dealership stated they had night drop. I drove my car the evening before and all entrances were blocked off. Please update your website accordingly. Had I known this I would’ve went to a different dealership for service. My car was ready before the expected time which is great, I knew what time they closed yet they called me 4 times to tell me to pick up my car, as someone with a demanding job this was extremely annoying. When I picked up my car, it was no washed or even vacuumed, other dealerships in the area include this as a complimentary service to clients when we bring in our vehicles.
Marvin Mallari provides excellent advice. He is very knowledgeable which makes me entrust the care of our Toyota cars only to him, if and when he is available.
Please thank him for me.
Danilo
Magdael
This is the second time I have been working with Ricardo and I am very happy with the service I have received from him.
Excellent experience with Ricardo.
Take 2 hours to complete, but I waited 3 hours. It’s too long.
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