Thank you so much for providing me with a service for my car!
The service provider treated the client with professionalism, courtesy, and respect.
I just would like to say, I was very pleased with the service I received while shopping at Mazda. They did go above and beyond to take care of my needs.
Tariq was excellent. He deserves a raise. I do also want to mention, the engine oil light comes on and goes off after awhile. I'm wondering if it is a sensor issue.
Very courteous and knowledgeable
The guy that helped me was great
I am not satisfied because my issue was not taken care of and I received poor customer service. My car was in the shop for two days and no updates from anyone. I had no use of a car causing me to reschedule my appointments. This is not acceptable and a rental car could not be provided. And upon getting my car back they did not fix the issue and say nothing is coming up on their end. This error (Hybrid System Malfunction: Have the Vehicle Inspected) has come up three times and each time it will auto shutdown which can cause a major accident on the road. This a safety issue and I’m concerned about driving the car now.
When dropping off the car we discussed what would the inspection, oil change and the possible need any additional work. I was promptly informed when the work was completed. The bill/work and costs were reviewed when I picked up the car. Thank you.
He’s nice and always patiently answering all my questions
My car was at service from 5/9-5-16 no offer of a loaner car had to fend for Ubers no updates when called service was told said person was not at there desk no answers to why mechanic malfunction showed up on my vehicle dashboard terrible customer service
Jordan
The service rep explained the recommended service the CX-50 needed in addition to the all important oil and oil filter change .
His logic made slot of sense without the high pressure tactics ; I took his recommendations had the service people change the cabin filter and engine air filter
TY
Steve
I brought my car to do all the service and they didn’t do wheel alignment wheel retaining they didn’t even change the sticker of the inspection of my car every single time I go to this place is always something and it’s a horrible thing
I would like to have my second free oil change at Bay Ridge Mazda as well and not in Palisades, N.J.
Thank you
Anthony
I brought my car at 10.15am, and picked up at 1pm without changing oil! They just kept my car in the service cemter for 3 hours! And did not do anything!
He was very helpful. And knowledgeable
He was also very pleasant. Thank you
Oil change and NYS inspection shouldn’t take over 3 hours. However, everyone was kind and considerate as always. Thank you.
Yes he totally made my experience extremely satisfactory and said all my questions.
The customer service from service line should be talk nicer instead of rude. He should check everything perfectly before making judgement. The Indian guy was nice but other one was rude. I expected better service from him. After I called him again told him about what service I’m eligible for he just said okay then hang up phone on my mouth. Very unprofessional.
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