Wanted my AC fixed, all l was shown was the problem of my AC. Very dissatisfied.
Alexis is great at explaining and communicating progress on services. We had to wait for a part to get delivered. He got me a loaner vehicle and updated every step of the way!
I usually have a good experience here, but this time was unacceptable. I have no interest in speaking with anybody, but I need to leave this feedback.
I bought my Civic from Gardena Honda and have been a good customer, driving all the way here for years. However, this experience painfully showed me the risk of bringing my car to a Honda dealer.
Nelson Preciado may have been busy, but that does not excuse the way he treated me. He made me wait for 5 hours with zero communication, and then lied to my face saying the repair had already started when it hadn't, just to force a $1,450 charge on me.
Making mistakes or running behind schedule is one thing—people get busy, and that happens. If he had just apologized for the delay, I would have understood. But lying to cover it up is completely different. Please make sure he does not lie to other customers in the future.
I felt completely disrespected and looked down upon as a customer. I am extremely disappointed by this dishonest and unprofessional treatment. From now on, for a while, I will take my car to a local independent shop, and I will consider sharing this experience with my friends.
Please be thankful that I am keeping this feedback private instead of sharing it on Google and Yelp.
Great service and job well done. Thank you.
10/10 experience. Very very kind and knowledgeable. Took the time to get to know what I wanted and made it happen! I would definitely recommend others to him. His assistance made my experience great
Really kind and kept me updated with the process. Forgot I had a warranty and he reminded me that I did. I got my a/c fixed. Very happy about that
He was extremely patient with me as I had questions about the services and breakdown of costs. Really appreciated his expertise as a previous mechanic too. Thank you Jairo!
The service, the transparency, and the time taken to let me know about things going on with my car were phenomenal.
Jairo Baeza provided excellent customer service
Sandra D
Amin did a fantastic job! Everything was smooth and I really appreciated the time he took to walk us through all the features of the car. Finance was quick and speedy. Thank you!
The service rep was friendly and helpful. It was the 5 hour wait for a basic oil change. I understand my car had “updates” but I shouldn’t have to wait that long. I enjoy the service and will go back again but just did not like the long long long wait
The person that help me doesn’t have no eye contact n not a good customer service I dint feel welcome I felt like not want to go back no more thank u for everything I might have to go to another Honda dealer
I got hot waiting in my car so I went to the wait area. I saw William walk to my car and then go back inside. I went over there and was a bit snappy, assuming he just walked away. However, William had actually gone in to call me. Despite my initial snappiness he remained professional. I appreciate William's service, because he took excellent care of me and my vehicle.
Estimated time was 2hrs and ended up waiting 4hrs. Despite having an appointment.
Im satisfied happy with service
made an appointment at 1015, i understand that saturdays are busy but when the cars that were behind me were being pulled to another line seen first and already out of their cars while i still haven’t been checked in was not okay. i didn’t get checked in 1045. benny was great and professional.
I will contact Honda Corp. to open a case. I plan to resort to CA lemon law to have you buy back the car. I will consult an independent mechanic about the air conditioning. A sudden drop of repair costs from $5000 to $2200 propsed by Neslson indicates that your dealership was fraudulent in handling this repair.
It seems like Nelson was annoyed with my questions regarding the service. When I was reading the service agreement, he just pointed out to sign it. I told him that I am reading it before I sign it and he said that is the box you need to sign. When I flipped to read the second page, he said there is nothing to read about. After the service, I received the paper to pay and asked if he can check another vehicle to see if there is a recall. I told him that I have a VIN to check. Nelson said he has to help the next customer. I went to the next desk and it took less than a minute to check. When Nelson said he needs to help to the next customer, the next customer was not even in the office yet. It is obvious that he just does not help. I chose this dealership to buy 2 cars for my family. Drove all the way to Gardena instead of DTLA because I believe this dealership is honest. After all this, I’m skeptical about getting the another car next year. This is how you lose your royal customers.
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