Not EVEN CLOSE to being satisfied! I was charged when yall DID NOT fix the issue. 300.00 was given to yall as if I'm a charity case. Mind you, it took yall forever just to call us for the part. This was totally unacceptable!!!! Mind you, my son still has to drive with an unaided car that yall literally don't know where to start fixing it.
Outstanding customer service
I felt Corey went well above his job. I have never had the counter person try to cross off obvious problems, maybe to save me money. But the problem needed a part replacement, which he had predicted. Corey showed me the old part & I could see the problem for myself. He offered to fill reservoir when it gets low, so the correct fluid is put in.
He also washed my Sorento for me!
JOB WELL DONE....LEE KIA OF GREENVILLE N.C
Corey was and is always very friendly,polite and professional.He will try to take care of any concerns you as a customer have.
Communication is key to all transactions and I felt as though communication was lacking during this service experience. The attitudes of everyone involved was great but I had to contact the dealership myself to get any sort of update on my car. I did not receive any phone calls from anyone until I escalated my concerns.
Very nice good customer service
Everything was completed in a timely manner and Corey informed me of what my vehicle needed and what the cost would be before hand! Awesome service department!!
I appreciate you so much it would have been a great day if people would have faith God will deliver
Thank you so much, you're the best
Service was excellent. I was astounded by the level of professionalism. I was glad that I used Kia to service my vehicle.
Appreciate the snacks & the real nice fellow who fixes it & converse with us, as we wait. Nice touch!
Corey Johnson has great customer service leadership, very polite and kind. He greets you by your name and ensure you that your vehicle is in great care. My service was a 10 out 10.
Great service by Corey! He explained everything I asked in detail, and he was very polite all the time.
My interaction with Kaitlyn Pittman was amazing. She has been the service assistant on both days this week to correctly inform me about all the services I would be receiving and the approximate times I would be waiting. On June 8th she was able to have the service team take a quick look at my car before my scheduled appointment time which allowed me to not have to wait on the shuttle driver because my car was ready. Then on June 12th my approximate appointment time wasn't until 10 am but because the service team was moving very efficiently I was able to get my quote before my appointment time of 10am. She had great customer service and made the process very easy.
Corey was super helpful!!
Very happy that my car passed inspection and I got my tires rotated.
Kaitlyn was very nice throughout the entire process…
Very quick and informative about my vehicle maintenance.
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