For the mechanics, please remember to reset the service reminder notification after service because it was somewhat of an inconvenience for me to have to return for that and from my understanding I wasn’t the only one. I appreciate you all.
When I got home l needed to call for someone to open the garage,I discover that the phone didn't work, radio, and nothing on stereo would come on. There was no problem with the system when the car was brought in.
Imani was attentive to my needs and valued my time. She answered all of my questions and my car was serviced in record time.
Completely dissatisfied, brought the truck in for what I was lead to believe was a standard oil change, tire rotation and inspection for 101.****. Also to be looked at for an interior light not functioning under warranty work. The vehicle is a 2025 with 6200 miles and the light never worked from when I drove it off of the lot. Not only was I quoted a 145+ price for additives but the work took almost 3 hours and the light wasn’t fixed due to having to order parts. My total came to $125.****. Maybe I just haven’t used a dealership but who charges parts for an oil change? Thought that was wrapped into 1 price. Either way to receive 3 different prices is crazy in itself. To have my vehicle almost 3 hours to do an oil change and tire rotation and look at a light switch which is pretty obvious it isn’t working when you operate the switch and knowing you don’t have parts on hand is also ridiculous. Thanks for the first service on our new vehicle we bought off of your lot. However we will not be using this service department anymore. The light that was ordered I would like sent to Kia of Hilton head so the warranty work can be performed by, hopefully, a more competent service department.
Thanks Kevin.
Lorenzo is a pleasure to work with. Zero complaints.
Good service. Zee explained everything.
I was very satisfied with my service
The speakers you repaired still are not working properly.
Everything was straight. Only gripe is that I had to call down to the Brunswick Kia to get a document to prove the purchase of my vehicle. Other then that is was straight.
Great service even as they work through the construction of their new showroom.
Lorenzo Mitchell was the best.
Communication is essential however to receive > 5 texts & emails reminding and /or confirming my appt was a waste of time
Appreciated the phone call to confirm work planned on appt day
Price was a little sticker shock for a replacement key for a low tech car that is 14 yrs ago was a bit much .
Lorenzo was amazing to work with! From the time of dropping off my car, even until after. Lorenzo provided quick and effective communication. All of my questions were answered promptly and with confidence. Lorenzo is very kind and attentive. I would like to work with him again on my service needs. 10/10. Highly recommend!
Service folks were very easy to deal with. Can’t wait till yall are out of the trailer as parking is a nightmare
Zee (and the technician) were professional, knowledgeable, efficient, and friendly. A+ all around. 10/10 would do again
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